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.github/ISSUE_TEMPLATE/feature_request.md

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+---
+name: Feature Request
+about: Suggest a feature or enhancement for the Refunds Service
+title: '[FEATURE] '
+labels: enhancement, triage
+assignees: ''
+---
+
+# Feature Request
+
+## Problem Statement
+A clear and concise description of the problem or limitation this feature would address. What is the user trying to accomplish? What's currently not possible or difficult to do?
+
+## Proposed Solution
+A clear and concise description of what you want to happen. How would this feature work from a user perspective? What would the experience be like?
+
+## Detailed Requirements
+List specific requirements this feature should meet:
+
+- Functional requirement 1
+- Functional requirement 2
+- Technical requirement 1
+- Technical requirement 2
+
+## Alternatives Considered
+A clear and concise description of any alternative solutions or features you've considered. Why are they insufficient?
+
+## User Impact
+Who would benefit from this feature? How would it improve their workflow or experience?
+
+- **User roles affected**: [e.g., Merchant Admins, Barracuda Admins, etc.]
+- **Estimated frequency of use**: [e.g., Daily, Weekly, Monthly]
+- **Business value**: [e.g., Time savings, Error reduction, Compliance improvement]
+
+## Components Affected
+Which components of the Refunds Service would likely be affected?
+
+- [ ] Refund API Service
+- [ ] Refund Request Manager
+- [ ] Payment Method Handler
+- [ ] Approval Workflow Engine
+- [ ] Compliance Engine
+- [ ] Gateway Integration Service
+- [ ] Parameter Resolution Service
+- [ ] Bank Account Manager
+- [ ] Notification Service
+- [ ] Reporting & Analytics Engine
+- [ ] Pike Interface
+- [ ] Barracuda Interface
+- [ ] Infrastructure/Deployment
+
+## Mockups or Examples
+If applicable, add mockups, screenshots, or examples from other systems that illustrate the feature requested.
+
+## Compliance Considerations
+Any compliance considerations related to this feature?
+
+- [ ] PCI DSS implications
+- [ ] Card network rules
+- [ ] Regulatory requirements
+- [ ] Data privacy concerns
+- [ ] Audit trail requirements
+
+## Additional Context
+Add any other context, references, or information about the feature request here.