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SecURL FAQs

Michal7Cohen edited this page Jan 3, 2019 · 30 revisions

When creating links to my site, should I link directly to the landing page or the sign-in page?

It is recommended that all links to the site go to the sign-in page.

The sign-in page in SecURL was designed to redirect to a specific landing page that you choose. This landing page is defined as the success URL in the sign-in page. All successful authentications will always redirect to the same success URL. Learn more

Can I redirect new registrants from the self-registration page to their PURL?

Yes. On the registration form you can set newly registered users to be automatically signed in using xmp-signin-auto="true". Learn more

Why is the User Name optional in the SecURL setup in Circle?

Every PURL, even without SecURL, has the protection of an RID. SecURL adds another protection factor, which is the password. If you wish, you can add an additional factor by enabling User Name.

What happens if a recipient forgets his/her password?

The "Forgot Password" functionality hasn't yet been implemented.

Why do my pages flicker before I reach the sign-in page?

When you try to open a PURL and are then redirected to the sign-in page, you will see the PURL for a brief moment before being redirected. In certain pages you may even see an error message before the redirection.

It is recommended that all links to the site go to the sign-in page.

Why is personalized information not displayed in the PURLs?

This can happen when you work with multiple recipients in the same browser. To avoid it, add the tag for clearing browser cookies when loading the sign-in page. Learn more

Can I personalize my sign-in page? For example, Hello {first_name}

No. The whole point of security is not to reveal any personal information until after authentication.

Is a PDF-on-Demand also protected like the rest of the site?

When opening a PDF-on-Demand from an email, you are redirected to the document without passing through the secured site. The PDF-on-Demand is therefore not protected by SecURL. It is recommended to provide a link to a secure page, which contains a download link to the PDF-on-Demand.

Whenever I try to display the Password ADOR in a webpage, no value is returned.

This is the expected behavior of SecURL. It protects the ADOR which is flagged as the SecURL password and does not allow passing it.

Why are touchpoints not synchronized with the website?

This can sometimes happen when you work with both custom and managed websites, even when each is defined in a different project.

This can be solved by running the following command in the XMPL server: iisreset

For further details, contact the XMPie Support team.

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