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description
Unified Support for multi-vendor Dashboard

Unified support for multi-vendor

The Unified Support for MultiVendor (USMV) dashboard is for our clients who have purchased the Unified Support for MultiVendor service. As part of the service, SoftwareOne acts as a single point of contact for support for the selected software vendors, including:

  • Acronis
  • Adobe
  • Buurst
  • Citrix
  • Microsoft
  • Oracle
  • SUSE
  • TrendMicro
  • VMware

You can access the dashboard by navigating to the main menu of the Client Portal and selecting Services > Unified Support for MultiVendor.

Unified Support for MultiVendor

Dashboard interface

The dashboard consists of the following sections:

Submit a ticket

You can create a USMV ticket and submit it to SoftwareOne for processing. To create a ticket, click Submit a ticket.

Credits available

Displays the number of credits that are available. Additionally, the tooltip shows the number of credits that you purchased. The used credits are calculated when the ticket is resolved by the software vendor. If there are tickets that are currently being processed, the credits for such tickets are not included.

Incidents

Displays the total number of USMV incidents along with the number of open incidents. To view your list of incidents, select View All.

Service requests

Displays the total number of USMV service requests and the open service requests. To view your service requests, select View All.

Insights for you

Displays the insight with the highest severity. The tile is not displayed in case of no insights.

If there are several insights with the same highest severity, the most recent insight is displayed. Click Insights for you to navigate to the details of the insight. If there are several insights, click Back to List of Recommendations to return to the list of all insights.

Credits used per vendor

Displays all software vendors for which you have used at least 1 credit. Check this chart to find out for which vendor you use the most credits. The tile also shows the total number of used credits.

Tickets per vendor

Displays all software vendors for which you have at least 1 ticket. Check this chart to find out for which vendors you have the most tickets. Note that this is a stacked bar chart that shows the number of closed and open tickets per software vendor. The tile also shows the total number of tickets.