initial PR for AI capabilities

docs/home/products/ai/get-started/capabilities/_mermaid/ai-ivr-flow.mdx

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+    ```mermaid
+    sequenceDiagram
+        autonumber
+        participant C as Customer
+        participant A as AI Agent
+        C->>A: Calls clinic
+        Note over A: Understands natural speech
+        A->>C: "Hello, how can I help you today?"
+        C->>A: "I need to schedule a cardiology appointment"
+        Note over A: Instantly identifies:<br/>1. Appointment scheduling<br/>2. Specialist type<br/>3. New appointment
+        A->>C: "I can help you schedule that. Would you prefer morning or afternoon appointments?"
+        C->>A: "Morning would be better"
+        Note over A: Processes multiple criteria:<br/>1. Time preference<br/>2. Available slots<br/>3. Doctor availability
+        A->>C: "I have morning slots available with Dr. Smith next Tuesday at 9AM or Thursday at 10AM"
+        C->>A: "What's the cancellation policy?"
+        Note over A: Handles context switch<br/>while maintaining booking flow
+        A->>C: "You can cancel up to 24 hours before your appointment. Would you like one of those morning slots?"
+        C->>A: "Yes, I'll take Tuesday at 9AM"
+        Note over A: Completes booking while<br/>maintaining conversation context
+        A->>C: "Perfect, I've scheduled your cardiology appointment for Tuesday at 9AM with Dr. Smith"
+        Note over C,A: 5 natural exchanges<br/>Handles multiple inputs per turn<br/>Allows questions mid-flow - flexible conversation.
+```

docs/home/products/ai/get-started/capabilities/_mermaid/ai-support-flow.mdx

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+```mermaid
+sequenceDiagram
+    autonumber
+    participant C as Customer
+    participant A as AI Agent
+
+    Note over A: Support Context<br/>Prompt: General inquiries instructions
+    C->>A: "I need help with my account"
+    A->>C: "I can help with account-related questions"
+    C->>A: "I'm getting API errors"
+    Note over A: New Context<br/>Prompt: Technical support instructions
+    A->>C: "Let me check your API logs..."
+    C->>A: "What about my invoice?"
+    Note over A: New Context<br/>Prompt: Billing support instructions
+    A->>C: "I see your billing history..."
+    Note over C,A: Each topic creates a fresh agent<br/>with specialized knowledge
+```

docs/home/products/ai/get-started/capabilities/_mermaid/traditional-ivr-flow.mdx

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+    ```mermaid
+sequenceDiagram
+    autonumber
+    participant C as Customer
+    participant I as IVR System
+    C->>I: Calls clinic
+    Note over I: Start Input Collection
+    I->>C: "Press or say 1 for appointments, 2 for billing..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: Appointments Menu<br/>Start Input Collection
+    I->>C: "Press or say 1 for new appointment, 2 to modify..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: New Appointment Flow<br/>Start Input Collection
+    I->>C: "Press or say 1 for general, 2 for specialist..."
+    C->>I: Presses or says "2"
+    Note over I: End Input Collection<br/>Selected: Specialist Menu<br/>Start Input Collection
+    I->>C: "Press or say 1 for cardiology, 2 for dermatology..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: Cardiology Scheduling<br/>Start Input Collection
+    I->>C: "Press or say 1 for morning slots, 2 for afternoon..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: Morning Slots<br/>Start Input Collection
+    I->>C: "For next Tuesday at 9AM, press or say 1. For Thursday at 10AM, press or say 2..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: Tuesday 9AM<br/>Start Input Collection
+    I->>C: "For cancellation policy, press 1. To confirm appointment, press 2..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Selected: Cancellation Policy
+    I->>C: "You may cancel up to 24 hours before your appointment."
+    Note over I: Start Input Collection
+    I->>C: "To confirm appointment, press 1. To start over, press 2..."
+    C->>I: Presses or says "1"
+    Note over I: End Input Collection<br/>Appointment Confirmed
+    I->>C: "Your appointment is scheduled for Tuesday at 9AM with Dr. Smith."
+    Note over C,I: 9 menu selections • Each question requires new menu • Linear path only • Inflexible conversation
+```

docs/home/products/ai/get-started/capabilities/_mermaid/traditional-support-flow.mdx

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+```mermaid
+sequenceDiagram
+    autonumber
+    participant C as Customer
+    participant G as General Support
+    participant T as Technical Support
+    participant B as Billing Team
+
+    C->>G: "I need account help"
+    G->>C: "I can assist with basic account questions"
+    C->>G: "I'm seeing API errors"
+    G->>C: "Let me transfer you to technical support"
+    Note over G,T: Customer waits in new queue
+    C->>T: "I'm having API issues"
+    T->>C: "I can help with technical problems"
+    C->>T: "What about my invoice?"
+    T->>C: "Let me transfer you to billing"
+    Note over T,B: Customer waits again
+    C->>B: "About my invoice..."
+    Note over C,B: Customer repeats information
+```