Workaround for unknown ALERT{} label length (#79)

* hash group labels to get the issue search label

Signed-off-by: Josh Gwosdz <[email protected]>

* make group label hashing easier to read

and disable errcheck linting for hash.Write call

Signed-off-by: Josh Gwosdz <[email protected]>

* run go mod tidy

Signed-off-by: Josh Gwosdz <[email protected]>

* hide label hashing behavior behind flag

Signed-off-by: Josh Gwosdz <[email protected]>

* ignore never occuring error the go way 💪

Signed-off-by: Josh Gwosdz <[email protected]>

* use JIRALERT{hash...} issue label to make the origin clear

Signed-off-by: Josh Gwosdz <[email protected]>

* document -hash-jira-label

Signed-off-by: Josh Gwosdz <[email protected]>

* document -hash-jira-label changes

Signed-off-by: Josh Gwosdz <[email protected]>

* adapt tests of #75

Signed-off-by: Josh Gwosdz <[email protected]>

CHANGELOG.md

@@ -32,6 +32,8 @@ Helper to list all merge commits between a release and HEAD: `git log --oneline
 - Synchronize Makefile.common from prometheus/prometheus [#60](https://github.com/prometheus-community/jiralert/pull/60)
 - Synchronize common files from prometheus/prometheus [#63](https://github.com/prometheus-community/jiralert/pull/63)
 - Update common Prometheus files [#71](https://github.com/prometheus-community/jiralert/pull/71)
+- New opt-in label hashing behavior behind `-hash-jira-label` [#79](https://github.com/prometheus-community/jiralert/pull/79)
+  - **next release will drop the flag and promote this to default behavior**
 
 ### Fixed
 - Fix sample configuration file linting issues [#68](https://github.com/prometheus-community/jiralert/pull/68)

cmd/jiralert/main.go

@@ -47,6 +47,8 @@ var (
 	configFile    = flag.String("config", "config/jiralert.yml", "The JIRAlert configuration file")
 	logLevel      = flag.String("log.level", "info", "Log filtering level (debug, info, warn, error)")
 	logFormat     = flag.String("log.format", logFormatLogfmt, "Log format to use ("+logFormatLogfmt+", "+logFormatJSON+")")
+	hashJiraLabel = flag.Bool("hash-jira-label", false, "if enabled: hash the key-value pairs inside of ALERT{...} in the created jira issue labels "+
+		"- this ensures that the label text does not overflow the allowed length in jira (255)")
 
 	// Version is the build version, set by make to latest git tag/hash via `-ldflags "-X main.Version=$(VERSION)"`.
 	Version = "<local build>"
@@ -63,6 +65,12 @@ func main() {
 	var logger = setupLogger(*logLevel, *logFormat)
 	level.Info(logger).Log("msg", "starting JIRAlert", "version", Version)
 
+	if !*hashJiraLabel {
+		level.Warn(logger).Log("msg", "Using deprecated jira label generation - "+
+			"please read https://github.com/prometheus-community/jiralert/pull/79 "+
+			"and try -hash-jira-label")
+	}
+
 	config, _, err := config.LoadFile(*configFile, logger)
 	if err != nil {
 		level.Error(logger).Log("msg", "error loading configuration", "path", *configFile, "err", err)
@@ -104,7 +112,7 @@ func main() {
 			return
 		}
 
-		if retry, err := notify.NewReceiver(logger, conf, tmpl, client.Issue).Notify(&data); err != nil {
+		if retry, err := notify.NewReceiver(logger, conf, tmpl, client.Issue).Notify(&data, *hashJiraLabel); err != nil {
 			var status int
 			if retry {
 				// Instruct Alertmanager to retry.

go.sum

@@ -40,7 +40,6 @@ github.com/coreos/go-systemd v0.0.0-20180511133405-39ca1b05acc7/go.mod h1:F5haX7
 github.com/coreos/pkg v0.0.0-20160727233714-3ac0863d7acf/go.mod h1:E3G3o1h8I7cfcXa63jLwjI0eiQQMgzzUDFVpN/nH/eA=
 github.com/cpuguy83/go-md2man/v2 v2.0.0-20190314233015-f79a8a8ca69d/go.mod h1:maD7wRr/U5Z6m/iR4s+kqSMx2CaBsrgA7czyZG/E6dU=
 github.com/creack/pty v1.1.7/go.mod h1:lj5s0c3V2DBrqTV7llrYr5NG6My20zk30Fl46Y7DoTY=
-github.com/davecgh/go-spew v1.1.0 h1:ZDRjVQ15GmhC3fiQ8ni8+OwkZQO4DARzQgrnXU1Liz8=
 github.com/davecgh/go-spew v1.1.0/go.mod h1:J7Y8YcW2NihsgmVo/mv3lAwl/skON4iLHjSsI+c5H38=
 github.com/davecgh/go-spew v1.1.1 h1:vj9j/u1bqnvCEfJOwUhtlOARqs3+rkHYY13jYWTU97c=
 github.com/davecgh/go-spew v1.1.1/go.mod h1:J7Y8YcW2NihsgmVo/mv3lAwl/skON4iLHjSsI+c5H38=
@@ -62,14 +61,11 @@ github.com/franela/goblin v0.0.0-20200105215937-c9ffbefa60db/go.mod h1:7dvUGVsVB
 github.com/franela/goreq v0.0.0-20171204163338-bcd34c9993f8/go.mod h1:ZhphrRTfi2rbfLwlschooIH4+wKKDR4Pdxhh+TRoA20=
 github.com/fsnotify/fsnotify v1.4.7/go.mod h1:jwhsz4b93w/PPRr/qN1Yymfu8t87LnFCMoQvtojpjFo=
 github.com/ghodss/yaml v1.0.0/go.mod h1:4dBDuWmgqj2HViK6kFavaiC9ZROes6MMH2rRYeMEF04=
-github.com/go-kit/kit v0.8.0 h1:Wz+5lgoB0kkuqLEc6NVmwRknTKP6dTGbSqvhZtBI/j0=
 github.com/go-kit/kit v0.8.0/go.mod h1:xBxKIO96dXMWWy0MnWVtmwkA9/13aqxPnvrjFYMA2as=
-github.com/go-kit/kit v0.9.0 h1:wDJmvq38kDhkVxi50ni9ykkdUr1PKgqKOoi01fa0Mdk=
 github.com/go-kit/kit v0.9.0/go.mod h1:xBxKIO96dXMWWy0MnWVtmwkA9/13aqxPnvrjFYMA2as=
 github.com/go-kit/kit v0.10.0 h1:dXFJfIHVvUcpSgDOV+Ne6t7jXri8Tfv2uOLHUZ2XNuo=
 github.com/go-kit/kit v0.10.0/go.mod h1:xUsJbQ/Fp4kEt7AFgCuvyX4a71u8h9jB8tj/ORgOZ7o=
 github.com/go-logfmt/logfmt v0.3.0/go.mod h1:Qt1PoO58o5twSAckw1HlFXLmHsOX5/0LbT9GBnD5lWE=
-github.com/go-logfmt/logfmt v0.4.0 h1:MP4Eh7ZCb31lleYCFuwm0oe4/YGak+5l1vA2NOE80nA=
 github.com/go-logfmt/logfmt v0.4.0/go.mod h1:3RMwSq7FuexP4Kalkev3ejPJsZTpXXBr9+V4qmtdjCk=
 github.com/go-logfmt/logfmt v0.5.0 h1:TrB8swr/68K7m9CcGut2g3UOihhbcbiMAYiuTXdEih4=
 github.com/go-logfmt/logfmt v0.5.0/go.mod h1:wCYkCAKZfumFQihp8CzCvQ3paCTfi41vtzG1KdI/P7A=
@@ -102,7 +98,6 @@ github.com/google/go-cmp v0.3.0/go.mod h1:8QqcDgzrUqlUb/G2PQTWiueGozuR1884gddMyw
 github.com/google/go-cmp v0.3.1/go.mod h1:8QqcDgzrUqlUb/G2PQTWiueGozuR1884gddMywk6iLU=
 github.com/google/go-cmp v0.4.0 h1:xsAVV57WRhGj6kEIi8ReJzQlHHqcBYCElAvkovg3B/4=
 github.com/google/go-cmp v0.4.0/go.mod h1:v8dTdLbMG2kIc/vJvl+f65V22dbkXbowE6jgT/gNBxE=
-github.com/google/go-querystring v0.0.0-20170111101155-53e6ce116135 h1:zLTLjkaOFEFIOxY5BWLFLwh+cL8vOBW4XJ2aqLE/Tf0=
 github.com/google/go-querystring v0.0.0-20170111101155-53e6ce116135/go.mod h1:odCYkC5MyYFN7vkCjXpyrEuKhc/BUO6wN/zVPAxq5ck=
 github.com/google/go-querystring v1.0.0 h1:Xkwi/a1rcvNg1PPYe5vI8GbeBY/jrVuDX5ASuANWTrk=
 github.com/google/go-querystring v1.0.0/go.mod h1:odCYkC5MyYFN7vkCjXpyrEuKhc/BUO6wN/zVPAxq5ck=
@@ -152,7 +147,6 @@ github.com/julienschmidt/httprouter v1.2.0/go.mod h1:SYymIcj16QtmaHHD7aYtjjsJG7V
 github.com/kisielk/errcheck v1.1.0/go.mod h1:EZBBE59ingxPouuu3KfxchcWSUPOHkagtvWXihfKN4Q=
 github.com/kisielk/gotool v1.0.0/go.mod h1:XhKaO+MFFWcvkIS/tQcRk01m1F5IRFswLeQ+oQHNcck=
 github.com/konsorten/go-windows-terminal-sequences v1.0.1/go.mod h1:T0+1ngSBFLxvqU3pZ+m/2kptfBszLMUkC4ZK/EgS/cQ=
-github.com/kr/logfmt v0.0.0-20140226030751-b84e30acd515 h1:T+h1c/A9Gawja4Y9mFVWj2vyii2bbUNDw3kt9VxK2EY=
 github.com/kr/logfmt v0.0.0-20140226030751-b84e30acd515/go.mod h1:+0opPa2QZZtGFBFZlji/RkVcI2GknAs/DXo4wKdlNEc=
 github.com/kr/pretty v0.1.0 h1:L/CwN0zerZDmRFUapSPitk6f+Q3+0za1rQkzVuMiMFI=
 github.com/kr/pretty v0.1.0/go.mod h1:dAy3ld7l9f0ibDNOQOHHMYYIIbhfbHSm3C4ZsoJORNo=
@@ -210,7 +204,6 @@ github.com/performancecopilot/speed v3.0.0+incompatible/go.mod h1:/CLtqpZ5gBg1M9
 github.com/pierrec/lz4 v1.0.2-0.20190131084431-473cd7ce01a1/go.mod h1:3/3N9NVKO0jef7pBehbT1qWhCMrIgbYNnFAZCqQ5LRc=
 github.com/pierrec/lz4 v2.0.5+incompatible/go.mod h1:pdkljMzZIN41W+lC3N2tnIh5sFi+IEE17M5jbnwPHcY=
 github.com/pkg/errors v0.8.0/go.mod h1:bwawxfHBFNV+L2hUp1rHADufV3IMtnDRdf1r5NINEl0=
-github.com/pkg/errors v0.8.1 h1:iURUrRGxPUNPdy5/HRSm+Yj6okJ6UtLINN0Q9M4+h3I=
 github.com/pkg/errors v0.8.1/go.mod h1:bwawxfHBFNV+L2hUp1rHADufV3IMtnDRdf1r5NINEl0=
 github.com/pkg/errors v0.9.1 h1:FEBLx1zS214owpjy7qsBeixbURkuhQAwrK5UwLGTwt4=
 github.com/pkg/errors v0.9.1/go.mod h1:bwawxfHBFNV+L2hUp1rHADufV3IMtnDRdf1r5NINEl0=
@@ -220,9 +213,7 @@ github.com/pmezard/go-difflib v1.0.0/go.mod h1:iKH77koFhYxTK1pcRnkKkqfTogsbg7gZN
 github.com/posener/complete v1.1.1/go.mod h1:em0nMJCgc9GFtwrmVmEMR/ZL6WyhyjMBndrE9hABlRI=
 github.com/prometheus/client_golang v0.9.1/go.mod h1:7SWBe2y4D6OKWSNQJUaRYU/AaXPKyh/dDVn+NZz0KFw=
 github.com/prometheus/client_golang v0.9.3-0.20190127221311-3c4408c8b829/go.mod h1:p2iRAGwDERtqlqzRXnrOVns+ignqQo//hLXqYxZYVNs=
-github.com/prometheus/client_golang v1.0.0 h1:vrDKnkGzuGvhNAL56c7DBz29ZL+KxnoR0x7enabFceM=
 github.com/prometheus/client_golang v1.0.0/go.mod h1:db9x61etRT2tGnBNRi70OPL5FsnadC4Ky3P0J6CfImo=
-github.com/prometheus/client_golang v1.3.0 h1:miYCvYqFXtl/J9FIy8eNpBfYthAEFg+Ys0XyUVEcDsc=
 github.com/prometheus/client_golang v1.3.0/go.mod h1:hJaj2vgQTGQmVCsAACORcieXFeDPbaTKGT+JTgUa3og=
 github.com/prometheus/client_golang v1.6.0 h1:YVPodQOcK15POxhgARIvnDRVpLcuK8mglnMrWfyrw6A=
 github.com/prometheus/client_golang v1.6.0/go.mod h1:ZLOG9ck3JLRdB5MgO8f+lLTe83AXG6ro35rLTxvnIl4=
@@ -265,17 +256,13 @@ github.com/streadway/amqp v0.0.0-20190404075320-75d898a42a94/go.mod h1:AZpEONHx3
 github.com/streadway/amqp v0.0.0-20190827072141-edfb9018d271/go.mod h1:AZpEONHx3DKn8O/DFsRAY58/XVQiIPMTMB1SddzLXVw=
 github.com/streadway/handy v0.0.0-20190108123426-d5acb3125c2a/go.mod h1:qNTQ5P5JnDBl6z3cMAg/SywNDC5ABu5ApDIw6lUbRmI=
 github.com/stretchr/objx v0.1.0/go.mod h1:HFkY916IF+rwdDfMAkV7OtwuqBVzrE8GR6GFx+wExME=
-github.com/stretchr/objx v0.1.1 h1:2vfRuCMp5sSVIDSqO8oNnWJq7mPa6KVP3iPIwFBuy8A=
 github.com/stretchr/objx v0.1.1/go.mod h1:HFkY916IF+rwdDfMAkV7OtwuqBVzrE8GR6GFx+wExME=
 github.com/stretchr/testify v1.2.2/go.mod h1:a8OnRcib4nhh0OaRAV+Yts87kKdq0PP7pXfy6kDkUVs=
-github.com/stretchr/testify v1.3.0 h1:TivCn/peBQ7UY8ooIcPgZFpTNSz0Q2U6UrFlUfqbe0Q=
 github.com/stretchr/testify v1.3.0/go.mod h1:M5WIy9Dh21IEIfnGCwXGc5bZfKNJtfHm1UVUgZn+9EI=
-github.com/stretchr/testify v1.4.0 h1:2E4SXV/wtOkTonXsotYi4li6zVWxYlZuYNCXe9XRJyk=
 github.com/stretchr/testify v1.4.0/go.mod h1:j7eGeouHqKxXV5pUuKE4zz7dFj8WfuZ+81PSLYec5m4=
 github.com/stretchr/testify v1.5.1 h1:nOGnQDM7FYENwehXlg/kFVnos3rEvtKTjRvOWSzb6H4=
 github.com/stretchr/testify v1.5.1/go.mod h1:5W2xD1RspED5o8YsWQXVCued0rvSQ+mT+I5cxcmMvtA=
 github.com/tmc/grpc-websocket-proxy v0.0.0-20170815181823-89b8d40f7ca8/go.mod h1:ncp9v5uamzpCO7NfCPTXjqaC+bZgJeR0sMTm6dMHP7U=
-github.com/trivago/tgo v1.0.1 h1:bxatjJIXNIpV18bucU4Uk/LaoxvxuOlp/oowRHyncLQ=
 github.com/trivago/tgo v1.0.1/go.mod h1:w4dpD+3tzNIIiIfkWWa85w5/B77tlvdZckQ+6PkFnhc=
 github.com/trivago/tgo v1.0.7 h1:uaWH/XIy9aWYWpjm2CU3RpcqZXmX2ysQ9/Go+d9gyrM=
 github.com/trivago/tgo v1.0.7/go.mod h1:w4dpD+3tzNIIiIfkWWa85w5/B77tlvdZckQ+6PkFnhc=
@@ -330,7 +317,6 @@ golang.org/x/oauth2 v0.0.0-20190226205417-e64efc72b421/go.mod h1:gOpvHmFTYa4Iltr
 golang.org/x/sync v0.0.0-20180314180146-1d60e4601c6f/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
 golang.org/x/sync v0.0.0-20181108010431-42b317875d0f/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
 golang.org/x/sync v0.0.0-20181221193216-37e7f081c4d4/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
-golang.org/x/sync v0.0.0-20190227155943-e225da77a7e6 h1:bjcUS9ztw9kFmmIxJInhon/0Is3p+EHBKNgquIzo1OI=
 golang.org/x/sync v0.0.0-20190227155943-e225da77a7e6/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
 golang.org/x/sync v0.0.0-20190423024810-112230192c58/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
 golang.org/x/sync v0.0.0-20190911185100-cd5d95a43a6e/go.mod h1:RxMgew5VJxzue5/jJTE5uejpjVlOe/izrB70Jof72aM=
@@ -349,7 +335,6 @@ golang.org/x/sys v0.0.0-20190502145724-3ef323f4f1fd/go.mod h1:h1NjWce9XRLGQEsW7w
 golang.org/x/sys v0.0.0-20190726091711-fc99dfbffb4e/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
 golang.org/x/sys v0.0.0-20190826190057-c7b8b68b1456/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
 golang.org/x/sys v0.0.0-20191220142924-d4481acd189f/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
-golang.org/x/sys v0.0.0-20200106162015-b016eb3dc98e h1:LwyF2AFISC9nVbS6MgzsaQNSUsRXI49GS+YQ5KX/QH0=
 golang.org/x/sys v0.0.0-20200106162015-b016eb3dc98e/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
 golang.org/x/sys v0.0.0-20200420163511-1957bb5e6d1f h1:gWF768j/LaZugp8dyS4UwsslYCYz9XgFxvlgsn0n9H8=
 golang.org/x/sys v0.0.0-20200420163511-1957bb5e6d1f/go.mod h1:h1NjWce9XRLGQEsW7wpKNCjG9DtNlClVuFLEZdDNbEs=
@@ -400,9 +385,7 @@ google.golang.org/protobuf v1.21.0/go.mod h1:47Nbq4nVaFHyn7ilMalzfO3qCViNmqZ2kzi
 google.golang.org/protobuf v1.22.0 h1:cJv5/xdbk1NnMPR1VP9+HU6gupuG9MLBoH1r6RHZ2MY=
 google.golang.org/protobuf v1.22.0/go.mod h1:EGpADcykh3NcUnDUJcl1+ZksZNG86OlYog2l/sGQquU=
 gopkg.in/alecthomas/kingpin.v2 v2.2.6/go.mod h1:FMv+mEhP44yOT+4EoQTLFTRgOQ1FBLkstjWtayDeSgw=
-gopkg.in/check.v1 v0.0.0-20161208181325-20d25e280405 h1:yhCVgyC4o1eVCa2tZl7eS0r+SDo693bJlVdllGtEeKM=
 gopkg.in/check.v1 v0.0.0-20161208181325-20d25e280405/go.mod h1:Co6ibVJAznAaIkqp8huTwlJQCZ016jof/cbN4VW5Yz0=
-gopkg.in/check.v1 v1.0.0-20180628173108-788fd7840127 h1:qIbj1fsPNlZgppZ+VLlY7N33q108Sa+fhmuc+sWQYwY=
 gopkg.in/check.v1 v1.0.0-20180628173108-788fd7840127/go.mod h1:Co6ibVJAznAaIkqp8huTwlJQCZ016jof/cbN4VW5Yz0=
 gopkg.in/check.v1 v1.0.0-20190902080502-41f04d3bba15 h1:YR8cESwS4TdDjEe65xsg0ogRM/Nc3DYOhEAlW+xobZo=
 gopkg.in/check.v1 v1.0.0-20190902080502-41f04d3bba15/go.mod h1:Co6ibVJAznAaIkqp8huTwlJQCZ016jof/cbN4VW5Yz0=
@@ -413,13 +396,10 @@ gopkg.in/gcfg.v1 v1.2.3/go.mod h1:yesOnuUOFQAhST5vPY4nbZsb/huCgGGXlipJsBn0b3o=
 gopkg.in/resty.v1 v1.12.0/go.mod h1:mDo4pnntr5jdWRML875a/NmxYqAlA73dVijT2AXvQQo=
 gopkg.in/tomb.v1 v1.0.0-20141024135613-dd632973f1e7/go.mod h1:dt/ZhP58zS4L8KSrWDmTeBkI65Dw0HsyUHuEVlX15mw=
 gopkg.in/warnings.v0 v0.1.2/go.mod h1:jksf8JmL6Qr/oQM2OXTHunEvvTAsrWBLb6OOjuVWRNI=
-gopkg.in/yaml.v2 v2.0.0-20170812160011-eb3733d160e7 h1:+t9dhfO+GNOIGJof6kPOAenx7YgrZMTdRPV+EsnPabk=
 gopkg.in/yaml.v2 v2.0.0-20170812160011-eb3733d160e7/go.mod h1:JAlM8MvJe8wmxCU4Bli9HhUf9+ttbYbLASfIpnQbh74=
 gopkg.in/yaml.v2 v2.2.1/go.mod h1:hI93XBmqTisBFMUTm0b8Fm+jr3Dg1NNxqwp+5A1VGuI=
 gopkg.in/yaml.v2 v2.2.2/go.mod h1:hI93XBmqTisBFMUTm0b8Fm+jr3Dg1NNxqwp+5A1VGuI=
-gopkg.in/yaml.v2 v2.2.4 h1:/eiJrUcujPVeJ3xlSWaiNi3uSVmDGBK1pDHUHAnao1I=
 gopkg.in/yaml.v2 v2.2.4/go.mod h1:hI93XBmqTisBFMUTm0b8Fm+jr3Dg1NNxqwp+5A1VGuI=
-gopkg.in/yaml.v2 v2.2.5 h1:ymVxjfMaHvXD8RqPRmzHHsB3VvucivSkIAvJFDI5O3c=
 gopkg.in/yaml.v2 v2.2.5/go.mod h1:hI93XBmqTisBFMUTm0b8Fm+jr3Dg1NNxqwp+5A1VGuI=
 gopkg.in/yaml.v2 v2.3.0 h1:clyUAQHOM3G0M3f5vQj7LuJrETvjVot3Z5el9nffUtU=
 gopkg.in/yaml.v2 v2.3.0/go.mod h1:hI93XBmqTisBFMUTm0b8Fm+jr3Dg1NNxqwp+5A1VGuI=

pkg/notify/notify.go

@@ -14,6 +14,7 @@ package notify
 
 import (
 	"bytes"
+	"crypto/sha512"
 	"fmt"
 	"io/ioutil"
 	"reflect"
@@ -58,13 +59,13 @@ func NewReceiver(logger log.Logger, c *config.ReceiverConfig, t *template.Templa
 }
 
 // Notify manages JIRA issues based on alertmanager webhook notify message.
-func (r *Receiver) Notify(data *alertmanager.Data) (bool, error) {
+func (r *Receiver) Notify(data *alertmanager.Data, hashJiraLabel bool) (bool, error) {
 	project, err := r.tmpl.Execute(r.conf.Project, data)
 	if err != nil {
 		return false, errors.Wrap(err, "generate project from template")
 	}
 
-	issueGroupLabel := toGroupTicketLabel(data.GroupLabels)
+	issueGroupLabel := toGroupTicketLabel(data.GroupLabels, hashJiraLabel)
 
 	issue, retry, err := r.findIssueToReuse(project, issueGroupLabel)
 	if err != nil {
@@ -232,8 +233,23 @@ func deepCopyWithTemplate(value interface{}, tmpl *template.Template, data inter
 
 // toGroupTicketLabel returns the group labels as a single string.
 // This is used to reference each ticket groups.
-// String is the form of an ALERT Prometheus metric name, with all spaces removed.
-func toGroupTicketLabel(groupLabels alertmanager.KV) string {
+// (old) default behavior: String is the form of an ALERT Prometheus metric name, with all spaces removed.
+// new opt-in behavior: String is the form of JIRALERT{sha512hash(groupLabels)}
+// hashing ensures that JIRA validation still accepts the output even
+// if the combined length of all groupLabel key-value pairs would be
+// longer than 255 chars
+func toGroupTicketLabel(groupLabels alertmanager.KV, hashJiraLabel bool) string {
+	// new opt in behavior
+	if hashJiraLabel {
+		hash := sha512.New()
+		for _, p := range groupLabels.SortedPairs() {
+			kvString := fmt.Sprintf("%s=%q,", p.Name, p.Value)
+			_, _ = hash.Write([]byte(kvString)) // hash.Write can never return an error
+		}
+		return fmt.Sprintf("JIRALERT{%x}", hash.Sum(nil))
+	}
+
+	// old default behavior
 	buf := bytes.NewBufferString("ALERT{")
 	for _, p := range groupLabels.SortedPairs() {
 		buf.WriteString(p.Name)