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Correcting the discrepancies found in the templates gallery for PSL c…
…onnectors (#393) * Update template-metadata.json https://github.ibm.com/Cloud-Integration/appconnect-psl/issues/1232 * shahmini Using IBM® App Connect to interact with Amazon Kinesis * shahmini Update and rename Synchronize data between Amazon DynamoDB and Google Big Query_instructions.md to Synchronize data between Amazon DynamoDB and Google Cloud BigQuery_instructions.md * shahmini Update and rename Synchronize data between Amazon DynamoDB and Google Big Query.yaml to Synchronize data between Amazon DynamoDB and Google Cloud BigQuery.yaml * shahmini Weekly copy Dropbox files to new IBM Cloud Object Storage S3 bucket named with date * shahmini Weekly copy Dropbox files to new IBM Cloud Object Storage S3 bucket named with date.yaml * shahmini Create a user in Microsoft Active Directory for each contact in Salesforce_instructions.md * shahmini Create a user in Microsoft Active Directory for each contact in Salesforce.yaml * shahmini Create a comment in a ServiceNow ticket when a new case is created in Salesforce * shahmini Create a comment in a ServiceNow ticket when a new case is created in Salesforce * shahmini Sync Salesforce cases with ServiceNow tickets.yaml * shahmini Sync Salesforce new cases with ServiceNow tickets_instructions.md * Update template-metadata.json Fix issue reported in https://github.ibm.com/Cloud-Integration/appconnect-psl/issues/1232 * shahmini Sync Salesforce cases with ServiceNow tickets
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...in a ServiceNow ticket when a new case is created in Salesforce_instructions.md
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To refer to these instructions while editing the flow, open the [GitHub page](https://github.com/ot4i/app-connect-templates/blob/master/resources/markdown/Create%20a%20comment%20in%20a%20ServiceNow%20ticket%20when%20a%20new%20case%20is%20created%20in%20Salesforce_instructions.md) (opens in a new window). | ||
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1. Click **Create flow** to start using the template. | ||
1. Connect to your [Salesforce account](https://ibm.biz/aassalesforce). | ||
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This is a polling event trigger - this means App Connect looks for changes in your events as per the timeframe selected in the "Check for new 'Case' every (minutes)" box. You can choose to change this interval but please be aware of your API limits. | ||
1. Connect to your [ServiceNow account](https://ibm.biz/aasservicenow). | ||
1. To start the flow, in the banner click **Start flow**. | ||
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This template looks for new cases added in your Salesforce account and syncs this by creating a new ticket in ServiceNow that includes the comments from the original case. |
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...ach contact in Salesforce_instructions.md → ...ach contact in Salesforce_instructions.md
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resources/markdown/Sync Salesforce cases with ServiceNow tickets_instructions.md
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To refer to these instructions while editing the flow, open the [GitHub page](https://github.com/ot4i/app-connect-templates/blob/master/resources/markdown/Sync%20Salesforce%20cases%20with%20ServiceNow%20tickets_instructions.md) (opens in a new window). | ||
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1. Click **Create flow** to start using the template. | ||
1. Connect to your [Salesforce account](https://ibm.biz/aassalesforce). | ||
1. Connect to your [ServiceNow account](https://ibm.biz/aasservicenow). | ||
1. To start the flow, in the banner click **Start flow**. | ||
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The template creates a new ticket in ServiceNow when a new case is created in Salesforce - helping you to keep your support services in sync! |
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...rces/markdown/Sync Salesforce new cases with ServiceNow tickets_instructions.md
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...markdown/Sync new Salesforce cases and comments with ServiceNow_instructions.md
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...moDB and Google Big Query_instructions.md → ...and Google Cloud BigQuery_instructions.md
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...S3 bucket named with date_instructions.md → ...S3 bucket named with date_instructions.md
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