Issue page revamp for NRAI

Created this for NRAI integrations on issue page.

src/content/docs/alerts/incident-management/Issues-and-Incident-management-and-response.mdx

@@ -90,6 +90,66 @@ We've created a quick demo here to walk you through the issue page user interfac
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+### Issue page revamp for NRAI (AIML integartion)[#issue-page-revamp-for-nrai]
+
+<Collapser
+    id="issue-page-revamp"
+    title="Issue page revamp for NRAI (AIML integration)"
+  >
+  <Callout variant="caution">
+  The New Relic Issue Page NRAI changes are in public preview and should only be used in non-production environments.
+</Callout>
+
+The Issue page is now integrated with New Relic Applied Intelligence (NRAI), and assist the support team and customers by reducing the Mean Time to Resolution (MTTR). This provides the detailed diagnostics and insights directly on the issue page, hence users can resolve issues more quickly without navigating through multiple screens. 
+
+The AI powered issue page assists customers in providing the details on the affected services, the impact on end users, previous occurrences of similar issues with mitigated actions, and the confidence level of those mitigated actions. It also assists users in resolving issues and reducing the mean time to resolution (MTTR) by providing predictive and preventive management.
+
+Customers subscribed to the NRAI feature can access the new issue page. This provides comprehensive details about an issue, helping users in understand its severity and impact, also identifying the involved specific services. This includes the following information in the issue summary:
+
+* Issue summary provided by NRAI.
+* The severity status.
+* Alert condition description.
+
+The updated issue page provides detailed information and analysis in the 'overview' and 'potential causes' tabs, in addition to the existing features such as issue payload, destination, duration, number of incidents, and more.
+
+The <DNT>**Overview tab**</DNT> tab now features three new AI-driven widgets designed to provide comprehensive insights into issues. These widgets offer an improved view by leveraging customer data to enhance diagnostics and provide detailed descriptions of the issues.
+
+  <CollapserGroup>
+  <Collapser
+    id="widget-1"
+    title="What's impacted"
+  >
+    * **Affected services** - Provides the information of impacted services and their severity level.
+    * **End-user impact** - Explains how the issues impacts end-users and the severity level.
+  </Collapser>
+
+  <Collapser
+    id="widget-2"
+    title="What happened previously?"
+  >
+    * Provides a summary of the last three issue and their resolutions, along with the confidence (High, Medium and Low) match to the current issue.
+  </Collapser>
+
+  <Collapser
+    id="widget-3"
+    title="What to check"
+  >
+    * **What should you do** - Provides the suggestion/fix to resolve the current issue.
+    * **Why** - Provides the reason for the issue the percentage confidence in the proposed solution.
+  </Collapser>
+</CollapserGroup>
+
+The <DNT>**Potential causes**</DNT> tab offers an initial analysis and recommended actions for addressing alerts and incidents. On the issue page, you can see the following details:
+
+* **Anomaly detection:** Identifies irregularities in error rates, logs, and deployments.
+* **Visual insights:** Presents visualizations and related data to emphasize potential causes.
+* **Confidence levels:** Displays confidence indicators for the suggested causes.
+* **Immediate actions:** Recommends prompt actions for users to resolve issues.
+* **AI-Driven analysis:** Leverages New Relic AI for comprehensive analysis and insights.
+</Collapser>
+
+### About Issue page[#about-issue-page]
+
 The <DNT>**Issue page**</DNT> includes the following sections:
 
 * <DNT>**Issue payload:**</DNT> This provides you with the issue payload details and lets you copy the payload with a click of a button.
@@ -233,4 +293,4 @@ To view the issues in a text format, in the right hand corner, click <DNT>**Swit
 
 To further reduce noise or get improved incident correlation, you can change or customize your decisions. Decisions determine how incidents are grouped together.
 
-To get started, see [Decisions](/docs/new-relic-one/use-new-relic-one/new-relic-ai/get-started-decisions).
+To get started, see [Decisions](/docs/new-relic-one/use-new-relic-one/new-relic-ai/get-started-decisions).