About Me Technical Skills Projects Coding Experience Work Experience Education & Other
I am an enthusiastic Junior Software Developer with a solid background in software and hardware technical support. With over ten years of experience in diagnosing and resolving complex technical issues, I have developed expertise in leading and managing technical support teams to ensure efficient service delivery and high standards of performance. This background has enabled me to become an effective communicator in tech environments, foster valuable relationships within teams, and establish a strong foundation in troubleshooting and problem-solving. Recently, I completed the intensive Makers Software Development bootcamp, where I gained comprehensive training in coding and industry best practices.
I'm open to opportunities that involve learning new languages and technologies.
- 🔭 I’m currently revisiting my completed projects below to add functionality and explore ways to improve them further.
- 🌱 I’m currently learning TypeScript
- 📫 How to reach me: [email protected]
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Pair Programming, Agile Methodologies & API Implementation
| Name | Description | Timeframe | Tech/tools | Deployed |
|---|---|---|---|---|
| Train Booking API | A training booking API | 12 days | TypeScript, Express.js, Node.js, MongoDB, Mongoose | No |
| Task Manager | A task manager web app | 7 days | TypeScript, MySQL, Express.js, React.js, Node.js, TypeORM, Material UI | No |
| Kwizical | Group project, a music quiz web app. |
10 days | MongoDB, Express.js, React.js, Node.js, Mongoose, Tailwind CSS, Vitest, Continuous Integration, Continuous Deployment, Render | https://kwizical-game.onrender.com/ |
| Acebook | Group project, a social media web application (Facebook inspired). |
10 days | MongoDB, Express.js, React.js, Node.js, Mongoose, HTML, CSS | No |
| MakersBnB | Group project, a short-term property rental platform (Airbnb inspired). |
5 days | Python, Flask, Pytest, PostgreSQL, HTML, CSS | No |
London, UK
Software Development Student
- Full stack software development bootcamp.
- Learned Python, JavaScript & Swift from scratch.
- Acquired practical experience with test-driven development (TDD) and object-oriented programming (OOP).
- Built multiple full stack projects utilising the languages, frameworks, libraries and tools mentioned above.
- Worked as part of a team (Agile scrum environment) on the above projects, using Github for code collaboration and implemented CI-CD when possible.
- Used Agile methodologies to manage project workflows and enhance team collaboration.
- Learned about web security, networking, and cloud technologies to ensure the development of clean, maintainable and efficient code.
London, UK
Technical Support Manager
Summary:
- Project managed new client implementations supporting the client with data management, system configuration and testing.
- Identified, diagnosed, and isolated customer-affecting issues, understanding the differences between network infrastructure and software application problems.
- Managed a team of 2 support representatives, ensuring timely resolution of inquiries.
- Developed a strong Tier 2 level of understanding of the system.
- Resolved complex customer inquiries and complaints in a timely and professional manner.
London, UK
Technical Manager/Specialist
Summary:
- Managed a team of 8 Technical Specialists to provide technical services, including software and hardware troubleshooting and repair.
- Diagnosed technical issues by using rigorous logic and key troubleshooting methods to achieve effective solutions.
- Coordinated complex projects and delegated tasks to team members to ensure timely completion.
- Mentored the wider team on new and current processes to reduce systematic errors and delays.
- Utilised analysis, experience and judgment ensuring each repair is completed by the right technician to a professional and high standard.
- University of Hertfordshire: BSc (Hons) Combined Programmes Electronic Music & Multimedia Communications
- Apple Authorised Hardware and Software Service Technician , ACMT