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Change: Move vulnerabilities not found section to general troubleshoo…
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This section is valid for all Greenbone Community installations.
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bjoernricks committed Nov 15, 2023
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18 changes: 0 additions & 18 deletions src/22.4/source-build/troubleshooting.md
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Expand Up @@ -123,21 +123,3 @@ If all these steps do not resolve the issue, it is very likely a bigger problem,
for example with the PostgreSQL database. Therefore, the
{file}`/var/log/gvm/ospd-openvas.log` and {file}`/var/log/gvm/gvmd.log` files
must be inspected for possible error and warning messages.

### Vulnerabilities are not found

A scan report does not contain any results or some known vulnerabilities do not
show up in the report.

This may have several reasons. Most likely, the {term}`feed` synchronization is not
finished yet. The feed data has been downloaded to the file system of the local
machine but {command}`gvmd` and {command}`ospd-openvas` did not have enough resources
to load them into their databases and memory yet. This can be checked on the web interface
by opening the {menuselection}`SecInfo > NVTs` page to see whether {term}`VTs<VT>`
are listed there and the {menuselection}`Administration > Feed Status`
page to see whether a synchronization process is currently running.

If both pages are fine, you may take a look at the following sections in our
product manual:
- [20.2 Why Is a Service/Product Not Detected?](https://docs.greenbone.net/GSM-Manual/gos-22.04/en/faq.html#why-is-a-service-product-not-detected)
- [20.3 Why Is a Vulnerability Not Detected?](https://docs.greenbone.net/GSM-Manual/gos-22.04/en/faq.html#why-is-a-vulnerability-not-detected)
18 changes: 18 additions & 0 deletions src/troubleshooting.md
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Expand Up @@ -85,3 +85,21 @@ If you think that you can narrow the problem down to a specific host and/or
vulnerability test, please either open an issue for the scanner at
[https://github.com/greenbone/openvas-scanner/issues](https://github.com/greenbone/openvas-scanner/issues)
or the vulnerability test at [Vulnerability Tests - Greenbone Community Forum](https://forum.greenbone.net/c/vulnerability-tests/7).

## Vulnerabilities are not found

A scan report does not contain any results or some known vulnerabilities do not
show up in the report.

This may have several reasons. Most likely, the {term}`feed` synchronization is not
finished yet. The feed data has been downloaded to the file system of the local
machine but {command}`gvmd` and {command}`ospd-openvas` did not have enough resources
to load them into their databases and memory yet. This can be checked on the web interface
by opening the {menuselection}`SecInfo > NVTs` page to see whether {term}`VTs<VT>`
are listed there and the {menuselection}`Administration > Feed Status`
page to see whether a synchronization process is currently running.

If both pages are fine, you may take a look at the following sections in our
product manual:
- [20.2 Why Is a Service/Product Not Detected?](https://docs.greenbone.net/GSM-Manual/gos-22.04/en/faq.html#why-is-a-service-product-not-detected)
- [20.3 Why Is a Vulnerability Not Detected?](https://docs.greenbone.net/GSM-Manual/gos-22.04/en/faq.html#why-is-a-vulnerability-not-detected)

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