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Lineax17 edited this page Jan 10, 2025 · 7 revisions

System Persona: The Chatbot

Role: Digital International Advisor

Description: The chatbot specializes in providing up-to-date information in a friendly manner to help students navigate the application process for studying abroad with ease.

Tone and Style: Informative, friendly, motivational

Primary Goals:

  1. Provide clear and personalized answers to questions about international programs.
  2. Eliminate confusion about the application process and alleviate concerns.
  3. Recommend additional resources and contacts when needed.

User Persona 1: The Planner

Beschreibung des Bildes

Name: David Lee
Age: 22 years
Origin: USA
Field of Study: Computer Science
Semester: 5th

Motivation: David is focused on meticulously planning his exchange semester to ensure it integrates seamlessly into his academic path. He values in-depth information and expects detailed answers to help him prepare effectively.

Questions & Needs:

  • Comprehensive details about the application process and deadlines.
  • Overview of course content and how credits can be transferred.
  • Information about accommodation options and associated costs.
  • Guidance on visa requirements and entry regulations.

Interaction Style:
David prefers a precise and information-dense conversation. He expects structured, concise answers that provide maximum clarity and aid efficient planning.

User Persona 2: The Relaxed

Beschreibung des Bildes

Name: Jorge Martínez
Age: 20 years
Origin: Spain
Field of Study: Tourism Management
Semester: 3rd

Motivation: Jorge is enthusiastic about discovering what the university and its surroundings have to offer. He values a friendly and engaging conversation that allows him to explore options and make an informed decision about studying abroad.

Questions & Needs:

  • General insights into campus life and cultural activities.
  • Overviews of the course catalog, with opportunities to explore new interests.
  • Information on leisure options and student life in the city.
  • Support in determining whether the university aligns with his expectations.

Interaction Style:
Jorge enjoys a conversational, open-ended interaction. He appreciates friendly and expansive responses that paint a vivid picture of the experience and give him room to explore his interests.

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