tweaking payload to populate fields, still not working 100%

ticketer.py

@@ -146,9 +146,12 @@ def createInc(alarm):
   headers = {"Accept":"application/json","Content-Type":"application/json"}
   payload = {}
   payload["short_description"] = "%s %s is %s" % (host,srvc,state)
+  payload["state"] = "1"
+  payload["incident_state"] = "1" 
+  payload["contact_type"] = "alert"
+  payload["description"] = "Type: %s\nHost: %s\nService: %s\nOutput: %s" \
+    % (alarmType, host, srvc, output)
   payload["comments"] = "AutoGenerated by Shinken"
-  payload["customer"] = "Mike Eder"
-  payload["Affected Players"] = "Unknown"
   r = requests.post(url, data=json.dumps(payload), headers=headers \
     , auth=(user,password))
   data = json.loads(r.content)