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Account unblock #1014

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RajanFernandez opened this issue Apr 5, 2017 · 1 comment
Open

Account unblock #1014

RajanFernandez opened this issue Apr 5, 2017 · 1 comment

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@RajanFernandez
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As a user I have repeatedly entered an incorrect password for my account and my account has been temporarily blocked.
I have requested a new password, signed in with the link I received via email, and then changed my password.
Now if I log out again, and try to login with my new password (that I just set) the account is still blocked and I must get another temporary login to sign in again.
@RajanFernandez
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After consulting with the help desk I've been informed that this is not a bug, and the system requires a few hours to reset the incorrect logins counter. Would it be possible to perform the reset when the server recieves the login request from the temporary one-time-only login button?

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@RajanFernandez