Intelligent Chatbot Solution with Dynamic, Curated Content Integration

[ShivanshPlays]

Description

Feature Request: Intelligent Chatbot Solution with Dynamic, Curated Content Integration

Summary

Implement a chatbot feature for the website that interacts with users, providing answers and suggestions based on curated data aligned with the website’s content and goals. The chatbot should deliver accurate and relevant responses, enhance user engagement, and support quick access to information.

Description

The goal is to develop a chatbot system that aligns with the website’s focus and serves users by answering common questions, assisting with navigation, and providing suggestions based on user queries. The data utilized by the chatbot should be carefully curated to ensure relevance, and the chatbot should integrate seamlessly with the website's design and functionality.

Key Features:

1. User Interaction: The chatbot should respond to user queries accurately and consistently.
2. Curated Responses: Responses should be crafted from the website's existing knowledge base or predefined data sets, ensuring all answers are aligned with the website's content.
3. Personalized Suggestions: The bot should offer helpful links or suggestions for further exploration on the website.
4. Multi-turn Conversations: Support for ongoing conversations to allow users to receive additional information if desired.
5. Ease of Use: The chatbot UI should be intuitive, mobile-friendly, and non-intrusive to the overall site experience.

Requirements:

• Data Sources: Curated content must be selected from existing site data, FAQs, or other relevant sources.
• User Interface: A clean, accessible chatbot UI component that fits with the current site design.
• Performance: Quick response times to user queries to maintain engagement.
• Error Handling: Graceful fallback responses for questions outside the scope of curated data.
• Analytics: Capture usage metrics to understand user behavior and identify improvement areas.

Technical Specifications

• Platform: Compatible with existing tech stack (Next.js, MongoDB, Prisma, etc.)
• Frontend: Ensure chatbot UI uses existing site styling (Tailwind CSS).
• Backend: Optionally, store interactions to improve future responses and add more curated answers.
• Integration: Embed the chatbot within the website with options to trigger via an icon or pre-defined pages.

Acceptance Criteria

• Chatbot UI is responsive and matches the site design.
• Chatbot can handle a set of predefined queries and offer accurate answers.
• Provides suggestions for further exploration on the site based on user interactions.
• Logs key usage data (optional).
• Error messages and fallback responses are clear and helpful.

Additional Notes

• The feature should prioritize user experience, with well-curated responses that accurately reflect the website’s offerings.
• Consider future extensibility to add more data sources or improve personalization.

Screenshots

No response

Checklist

• I have checked the existing issues
• I have read the Contributing Guidelines
• I'm a GSSoC'24-Extd contributor
• I am willing to work on this issue (optional)