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Cancellations don't reflect in CCBill #38

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JarrydLong opened this issue May 1, 2023 · 2 comments
Open

Cancellations don't reflect in CCBill #38

JarrydLong opened this issue May 1, 2023 · 2 comments
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Status: Need to Recreate

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@JarrydLong
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Cancelling a membership from the account page results in a success message of 'membership has been cancelled' however it does not take effect in CCBill itself.

This issue originates from ticket #491690 (mods only)
@andrewlimaza
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Related: #10

@misfist
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misfist commented Aug 22, 2024

I'm experiencing this as well.

When a user cancels (or admin cancels in dashboard) their subscription, the subscription is cancelled on the website, but not in CCBill.

Cancelled Order in Dashboard - Subscription cancelled on site
CCBill Details for Subscription - Subscription not cancelled in CCBill

Note: If a user cancels the subscription through CCBill, the subscription is cancelled. This issue seems to be limited to cancelling via PMP.

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@misfist @JarrydLong @andrewlimaza