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<!DOCTYPE html>
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<meta charset="utf-8">
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<meta name="description" content="Resume / Curriculum Vitae - Steve Shead - Senior Executive Technology Leader - Information Technology - Operations - Business Applications - Software Engineering - Information Security - Clouds Ops - Dev Ops - Network Operations - Chief Information Officer">
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<title>Steve Shead - Resume</title>
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<h3 class="tlt" data-in-effect="fadeIn">Inspired by Genius - Driven by Passion</h3>
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<h3 class="wow fadeInDown" data-wow-delay="0.4s">Senior Information Technology Executive</h3>
<h4 class="wow fadeInDown" data-wow-delay="0.6s">Professional Summary</h4>
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<p class="wow fadeInUp" data-wow-delay="0.8s">Highly experienced Senior IT Management Professional with a record of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies. Consistently recognized and tasked by executive management to improve organizational effectiveness and efficiency. Exceptional leadership that aligns the business processes and IT infrastructure to realize cost savings, accelerate performance, and sustain strategic flexibility.</p>
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<p class="wow fadeInUp" data-wow-delay="1.0s">A builder of high performance teams and natural team leader, mentor, and motivator who thrives in environments requiring a high level strategist and a big picture thinker. Award winning team builder focused on growing revenues and elevating organizational productivity, efficiency, and technical infrastructure. Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific business requirements.</p>
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<h4 class="pt-30 wow fadeInUp" data-wow-delay="0.6s">Skills & Expertise</h4>
<p class="text-center wow fadeInUp" data-wow-delay="0.8s">Performance Optimization • Consulting • Vendor Relations • Contract Negotiation • Budgeting • Process Improvement • Process Re-Engineering • Project Management • Information Security Roadmapping • Financial Reporting • Strategic Analysis / Planning • Help Desk & NOC Operations • Vulnerability & Penetration Testing • Client Relationship Management • Business Strategy • Executive Level Relationship Management • Technology Integration • Team Building • BCP • Cloud Ops • Dev Ops • PCI DSS, SOX, ISO27001</p>
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<h4 class="pt-30 wow fadeInUp" data-wow-delay="0.6s">Professional Experience</h4>
<p class="wow fadeInUp" data-wow-delay="0.8s"><strong>SugarCRM., Cupertino, CA:</strong>
Vice President of Information Technology and Security <span class="pull-right">2013 - Present</span></p>
<p class="wow fadeInUp" data-wow-delay="1s">Provide strategic leadership and direction for the re-alignment, re-engineering and rebuilding of Information Technology, Internal Applications (software) and Information Security groups to umbrella the Enterprise and empower the business for success.</p>
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<li class="wow fadeInUp" data-wow-delay="1.2s">Strategized and guided the re-alignment and re-development of the Information Technology, Internal Applications, and Information Security groups.</li>
<li class="wow fadeInUp" data-wow-delay="1.3s">Transformed the IT, Internal Applications, and Information Security departments to highly functional divisions, elevating employee morale and empowering staff through technology.</li>
<li class="wow fadeInUp" data-wow-delay="1.4s">Directly managed large-scale system and software development projects resulting in increased functionality and usability, as well as visibility and integration to our core product.</li>
<li class="wow fadeInUp" data-wow-delay="1.5s">Significantly increased and improved cross-functional communications across silos to unify the information flow and vision across all functional departments.</li>
<li class="wow fadeInUp" data-wow-delay="1.6s">Built and deployed a global, cross-functional Information Security program including product integrations, process realignment and audit compliance.</li>
<li class="wow fadeInUp" data-wow-delay="1.7s">Created an Enterprise Architecture program charter to roadmap from zero data analytics to a fully functional BI / Data warehouse.</li>
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<p class="wow fadeInUp" data-wow-delay="0.6s"><strong>Peets Coffee & Tea., Emeryville, CA:</strong>
Director Network, Infrastructure & Security <span class="pull-right">2010 - 2013</span></p>
<p class="wow fadeInUp" data-wow-delay="0.8s">Deliver overall vision and leadership to the development and implementation of innovative programs that support the organization’s mission and strategic goals. Establish business alignment in all areas as a result of collaborative and value-driven approach. Responsibilities include application development; database and enterprise content management; as well as global network connectivity, telecommunications and Information Security. Analyze, review, and enhance existing programs, increase operating efficiency and adapt to new requirements. Maintain Enterprise security, PCI Level 1, and Sarbanes Oxley compliance, and define and execute against ongoing information security strategy and assumption of risk. </p>
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<li class="wow fadeInUp" data-wow-delay="1s">Improved visibility and accountability through regular communications across all areas of business. Create strategy based on the business direction and requirements for the one to three year plan.</li>
<li class="wow fadeInUp" data-wow-delay="1.1s">Introduced Enterprise Class services and support to enhance user experiences while increasing productivity and visibility.
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<li class="wow fadeInUp" data-wow-delay="1.2s">Rationalized service and support contracts resulting in significant year over year savings.
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<p class="wow fadeInUp" data-wow-delay="0.6s"><strong>Cafepress., San Mateo, CA:</strong>
Director Network, Infrastructure & Security <span class="pull-right">2007 - 2010</span></p>
<p class="wow fadeInUp" data-wow-delay="0.8s">Provided strategic technology leadership, vision and technology roadmap for the IT Department at corporate head quarters and Louisville production facility. Led the effective execution of technology strategy for technology platforms, partnerships, and external relationships. Identified strategic methods to achieve top performance, eliminating waste and reducing expenses. Supported company-wide direction in areas of policy and planning for data processing and related functions. Managed multimillion-dollar budget while working to reduce bottom-line expenses. Served as IT subject matter expert in strategic business planning to ensure IT alignment; create and maintain Enterprise security strategy as well as PCI policies and procedures. Provided oversight of application deployment, desktop support, IT procurement and vendor relations, and hiring/training of staff within multiple corporate locations.</p>
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<li class="wow fadeInUp" data-wow-delay="1s">Increased performance threefold empowering business to achieve growth of $60,000,000 in one year through redesign of core ecommerce application layer providing multi-layer redundancy.
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<li class="wow fadeInUp" data-wow-delay="1.1s">Led architectural design and deployment of critical 150,000 sq. ft. production facility network and internal data centers while achieving budget and schedule objectives with zero downtime.
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<li class="wow fadeInUp" data-wow-delay="1.2s">Improved enterprise productivity significantly through restructuring of IT processes, interdepartmental communications and through integration of services and support across all areas.
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<p class="wow fadeInUp" data-wow-delay="0.6s"><strong>Synaptics., Santa Clara, CA:</strong>
Global Information Technology Director<span class="pull-right">2001 - 2007</span></p>
<p class="wow fadeInUp" data-wow-delay="0.8s">Provided direction and oversight of global team responsible for the development, deployment, and management of multi- platform infrastructure across six national and international locations, servicing 450 employees, with 24 / 7 support. Managed $2,000,000+ budget. Orchestrated staff development, managed client and vendor relationships, and implemented policies and procedures to ensure the highest quality of service delivered. Aligned IT team with business units to build business expertise and improve quality and response time, in support of firm conferences, annual meetings, and daily operations. Led full life cycle deployment of critical Enterprise Resource Planning (ERP) system including platform selection; managed vendor relationships; established enterprise-wide security policies and disaster recovery plan.</p>
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<li class="wow fadeInUp" data-wow-delay="1s">Increased performance threefold empowering business to achieve growth of $60,000,000 in one year through redesign of core ecommerce application layer providing multi-layer redundancy.
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<li class="wow fadeInUp" data-wow-delay="1.1s">Led architectural design and deployment of critical 150,000 sq. ft. production facility network and internal data centers while achieving budget and schedule objectives with zero downtime.
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<li class="wow fadeInUp" data-wow-delay="1.2s">Improved enterprise productivity significantly through restructuring of IT processes, interdepartmental communications and through integration of services and support across all areas.
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<h4 class="pt-30 wow fadeInUp" data-wow-delay="0.6s">Previous Professional Experience</h4>
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<p class="wow fadeInUp" data-wow-delay="0.8s"><strong>Hal Computer Systems</strong>, Campbell CA:<br />
Network Operations Center Manager - 1999 - 2001<br />
Corporate Web Services Manager - 1998 - 1999</p>
<p class="wow fadeInUp" data-wow-delay="1s"><strong>Royal Air Force</strong> (United Kingdom)</p>
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<h4 class="pt-30 wow fadeInUp" data-wow-delay="0.6s">Education / Certification</h4>
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<p class="wow fadeInUp" data-wow-delay="0.8s"><strong>Auronautical Engineering</strong> - Royal Air Force<br /></p>
<p class="wow fadeInUp" data-wow-delay="1s"><strong>Offensive Security Certified Professional</strong> (OSCP)<br /></p>
<p class="wow fadeInUp" data-wow-delay="1.2s"><strong>Core Impact Certified Professional</strong> (CICP)</p>
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<h4 class="pt-30 wow fadeInUp" data-wow-delay="0.6s">Other</h4>
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<p class="wow fadeInUp" data-wow-delay="0.8s"><strong>Cavirin </strong>- Technical Advisory Board</p>
<p class="wow fadeInUp" data-wow-delay="1s"><strong>Jive Software </strong>- Executive Advisory Board<br /></p>
<p class="wow fadeInUp" data-wow-delay="1.2s"><strong>President </strong>- SugarCRM Toastmasters</p>
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<i class="fa fa-map-marker"></i>San Jose, California
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<a href="mailto:[email protected]">[email protected]</a>
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<i class="fa fa-phone"></i>+1 (408) 781 0088
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