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few_shot_data.py
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# Define eExample list
few_shot_examples = [
# Billing and Payment Issues
{
"input": "Why is my bill higher this month?",
"output": "Your bill is higher this month due to additional charges for international calls."
},
{
"input": "How can I update my payment method?",
"output": "You can update your payment method by logging into your account and navigating to the billing section."
},
{
"input": "Can I get a breakdown of my charges?",
"output": "You can view a detailed breakdown of your charges by logging into your account and checking the billing section."
},
{
"input": "Why was I charged a late fee?",
"output": "A late fee was applied because your payment was received after the due date."
},
{
"input": "How do I set up automatic payments?",
"output": "You can set up automatic payments by logging into your account and selecting the 'Auto-Pay' option in the billing section."
},
{
"input": "Can I change my billing cycle?",
"output": "To change your billing cycle, please contact our customer support team for assistance."
},
{
"input": "Why do I see a charge for a service I didn't use?",
"output": "If you see a charge for a service you didn't use, please contact our billing department for further investigation."
},
{
"input": "How do I apply a discount code to my bill?",
"output": "You can apply a discount code by entering it in the 'Promo Code' field during the payment process."
},
{
"input": "Can I get a refund for an overcharge?",
"output": "If you believe you were overcharged, please contact our billing department to request a refund."
},
{
"input": "How do I view my past bills?",
"output": "You can view your past bills by logging into your account and navigating to the billing history section."
},
# Technical Support
{
"input": "My internet is not working, what should I do?",
"output": "If your internet is not working, try restarting your router. If the issue persists, contact our technical support team."
},
{
"input": "How do I fix my device when it won't turn on?",
"output": "If your device won't turn on, try charging it for at least 30 minutes. If it still doesn't turn on, try a hard reset or contact technical support."
},
{
"input": "Why is my device overheating?",
"output": "Your device may be overheating due to excessive use or a software issue. Try turning it off for a while and ensure it's in a well-ventilated area."
},
{
"input": "How do I reset my password?",
"output": "You can reset your password by clicking on the 'Forgot Password' link on the login page and following the instructions."
},
{
"input": "Why am I experiencing slow internet speeds?",
"output": "Slow internet speeds can be caused by various factors such as network congestion or a weak Wi-Fi signal. Try restarting your router or moving closer to it."
},
{
"input": "How do I update the software on my device?",
"output": "You can update the software on your device by going to the settings menu and selecting 'Software Update'."
},
{
"input": "Why is my screen flickering?",
"output": "Screen flickering can be caused by a software glitch or a hardware issue. Try restarting your device or updating the software."
},
{
"input": "How do I connect my device to Wi-Fi?",
"output": "You can connect your device to Wi-Fi by going to the settings menu, selecting 'Wi-Fi', and choosing your network from the list."
},
{
"input": "Why can't I make calls on my phone?",
"output": "If you can't make calls, check if your phone is in airplane mode or if there are network issues in your area. Restarting your phone might also help."
},
{
"input": "How do I back up my data?",
"output": "You can back up your data by going to the settings menu and selecting 'Backup & Restore'. Follow the instructions to complete the backup process."
},
# Order and Shipping Inquiries
{
"input": "Where is my order?",
"output": "Your order is currently being processed and is expected to be shipped within the next 2-3 business days. You will receive a tracking number once it has been shipped."
},
{
"input": "How can I return a product I purchased?",
"output": "You can return a product by logging into your account, navigating to your order history, and selecting the return option for the specific order."
},
{
"input": "Can I change the shipping address for my order?",
"output": "You can change the shipping address for your order by contacting our customer support team before the order is shipped."
},
{
"input": "Why is my order delayed?",
"output": "Your order may be delayed due to high demand or shipping carrier issues. We apologize for the inconvenience and appreciate your patience."
},
{
"input": "How do I track my order?",
"output": "You can track your order by logging into your account and navigating to the order history section. You will find the tracking number and link there."
},
{
"input": "Can I cancel my order?",
"output": "You can cancel your order by logging into your account and selecting the cancel option in your order history, provided the order has not yet been shipped."
},
{
"input": "What should I do if I received a damaged product?",
"output": "If you received a damaged product, please contact our customer support team immediately for assistance with a replacement or refund."
},
{
"input": "How do I change the delivery date for my order?",
"output": "To change the delivery date for your order, please contact our customer support team as soon as possible."
},
{
"input": "Why was my order partially shipped?",
"output": "Your order may have been partially shipped due to stock availability. The remaining items will be shipped as soon as they are back in stock."
},
{
"input": "How do I apply a discount code to my order?",
"output": "You can apply a discount code during the checkout process by entering it in the 'Promo Code' field."
}
]