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getting-support.md

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Create a ticket through the platform or send us an email.

Contact Support

Before contacting the Marketplace Support team, note the following points:

  • Please submit your query in English to ensure we can assist you effectively.
  • Consider browsing our Frequently Asked Questions to see if your question has already been answered. You can also see our Adobe and Microsoft CSP tutorials for step-by-step guidance on ordering and managing subscriptions.
  • For help with your password or user management, see Update Password and Settings.

If you still need assistance, you can contact us through email or create a ticket through the platform.

Contact us through email

You can contact us through email at [email protected].

Create a ticket

You can create a ticket for our Support team from the Help and Support page of the platform. Follow these steps to create a ticket:

  1. Sign in to your account.
  2. Click the help icon in the header and select Support. The Help and Support page opens.

Support option in the Help menu

  1. On the Help and Support page, click Submit a Ticket.
  2. Fill out the form according to your issue. Optionally, click Select files to upload documentation that might help us understand and resolve your problem quickly.
  3. Click Send.

A confirmation message is displayed stating that your ticket has been created. If the Send button is unavailable, make sure you've entered the required information.