diff --git a/src/contacts/ContactHistory.ts b/src/contacts/ContactHistory.ts
index 126bee42..fa224a25 100644
--- a/src/contacts/ContactHistory.ts
+++ b/src/contacts/ContactHistory.ts
@@ -782,37 +782,6 @@ export class ContactHistory extends RapidElement {
   }
 
   public render(): TemplateResult {
-    // render our older tickets as faux-events
-    const unfetchedTickets =
-      this.eventGroups.length > 0 && this.tickets
-        ? this.tickets.map((ticket: Ticket) => {
-            if (ticket && ticket.status === 'open') {
-              const opened = new Date(ticket.opened_on).getTime() * 1000;
-              if (opened < this.nextBefore || this.isPurged(ticket)) {
-                const ticketOpenedEvent = {
-                  type: Events.TICKET_OPENED,
-                  ticket: {
-                    uuid: ticket.uuid,
-                    topic: ticket.topic,
-                    body: ticket.body,
-                    ticketer: ticket.ticketer,
-                  },
-                  created_on: ticket.opened_on,
-                };
-
-                const renderedEvent = renderTicketOpened(
-                  ticketOpenedEvent,
-                  this.handleClose,
-                  !this.ticket
-                );
-                return html`<div class="event ticket_opened">
-                  ${renderedEvent}
-                </div>`;
-              }
-            }
-          })
-        : null;
-
     return html`
       ${
         this.fetching
diff --git a/src/contacts/events.ts b/src/contacts/events.ts
index 83a105a9..b44ee474 100644
--- a/src/contacts/events.ts
+++ b/src/contacts/events.ts
@@ -591,10 +591,8 @@ export interface TicketEvent extends ContactEvent {
   assignee?: User;
   ticket: {
     uuid: string;
-    ticketer: ObjectReference;
     body: string;
     topic?: ObjectReference;
-    external_id?: string;
     closed_on?: string;
     opened_on?: string;
   };
@@ -1025,26 +1023,14 @@ export const renderNoteCreated = (event: TicketEvent): TemplateResult => {
   </div>`;
 };
 
-const getTicketIcon = (event: TicketEvent) => {
-  let icon = Icon.inbox;
-  if (event.ticket.ticketer.name.indexOf('Email') > -1) {
-    icon = Icon.email;
-  } else if (event.ticket.ticketer.name.indexOf('Zendesk') > -1) {
-    icon = Icon.zendesk;
-  }
-  return icon;
-};
-
 export const renderTicketAction = (
   event: TicketEvent,
   action: string,
   grouped: boolean
 ): TemplateResult => {
-  const reopened = new Date(event.created_on);
-  const icon = getTicketIcon(event);
   if (grouped) {
     return html`<div class="" style="display: flex">
-      <temba-icon name="${icon}"></temba-icon>
+      <temba-icon name="${Icon.inbox}"></temba-icon>
       <div class="description">
         ${getDisplayName(event.created_by)} ${action} a
         <span
@@ -1103,11 +1089,9 @@ export const renderTicketOpened = (
   handleClose: (uuid: string) => void,
   grouped: boolean
 ): TemplateResult => {
-  const icon = getTicketIcon(event);
-
   if (grouped) {
     return html`<div class="" style="display: flex">
-      <temba-icon name="${icon}"></temba-icon>
+      <temba-icon name="${Icon.inbox}"></temba-icon>
       <div class="description">
         ${event.ticket.topic.name}
         <span
diff --git a/src/interfaces.ts b/src/interfaces.ts
index f549e7f7..ce003d4b 100644
--- a/src/interfaces.ts
+++ b/src/interfaces.ts
@@ -65,7 +65,6 @@ export interface Ticket {
   opened_on: string;
   status: string;
   contact: ObjectReference;
-  ticketer: ObjectReference;
   topic: ObjectReference;
   assignee?: { email: string; name: string };
 }
diff --git a/test-assets/api/tickets.json b/test-assets/api/tickets.json
index 04513d81..d9fe7ced 100644
--- a/test-assets/api/tickets.json
+++ b/test-assets/api/tickets.json
@@ -4,10 +4,6 @@
   "results": [
     {
       "uuid": "bc907086-e9e7-4d5c-ba72-ef6a2059b0ae",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "c85526ff-d025-474c-a6c6-0ec1089fc3c3",
         "name": "Enrique"
@@ -20,10 +16,6 @@
     },
     {
       "uuid": "8c3f31e9-89d4-48d9-a178-a47461d7f1b6",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "c85526ff-d025-474c-a6c6-0ec1089fc3c3",
         "name": "Enrique"
@@ -36,10 +28,6 @@
     },
     {
       "uuid": "31e48a8e-ed79-4bf0-9aa7-5f84b92853c7",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "c85526ff-d025-474c-a6c6-0ec1089fc3c3",
         "name": "Enrique"
@@ -51,4 +39,4 @@
       "closed_on": null
     }
   ]
-}
+}
\ No newline at end of file
diff --git a/test-assets/contacts/contact-tickets.json b/test-assets/contacts/contact-tickets.json
index d411bce1..10121e88 100644
--- a/test-assets/contacts/contact-tickets.json
+++ b/test-assets/contacts/contact-tickets.json
@@ -4,10 +4,6 @@
     "results": [
         {
             "uuid": "6c3156f8-ca00-4f26-b8f7-b5e131e6db7a",
-            "ticketer": {
-                "uuid": "0c3b0f9a-344c-47a5-9041-08281d71d46b",
-                "name": "TextIt Tickets"
-            },
             "contact": {
                 "uuid": "24d64810-3315-4ff5-be85-48e3fe055bf9",
                 "name": "Eric Newcomer"
@@ -33,10 +29,6 @@
         },
         {
             "uuid": "37ca10d8-b976-4885-b48c-21d3ec68b743",
-            "ticketer": {
-                "uuid": "0c3b0f9a-344c-47a5-9041-08281d71d46b",
-                "name": "TextIt Tickets"
-            },
             "contact": {
                 "uuid": "24d64810-3315-4ff5-be85-48e3fe055bf9",
                 "name": "Eric Newcomer"
@@ -62,10 +54,6 @@
         },
         {
             "uuid": "a57970e2-79ab-46d4-8761-c7cbc6a380ef",
-            "ticketer": {
-                "uuid": "0c3b0f9a-344c-47a5-9041-08281d71d46b",
-                "name": "TextIt Tickets"
-            },
             "contact": {
                 "uuid": "24d64810-3315-4ff5-be85-48e3fe055bf9",
                 "name": "Eric Newcomer"
@@ -91,10 +79,6 @@
         },
         {
             "uuid": "73de765d-eac6-4c91-b0d3-72fe9471f76f",
-            "ticketer": {
-                "uuid": "0c3b0f9a-344c-47a5-9041-08281d71d46b",
-                "name": "TextIt Tickets"
-            },
             "contact": {
                 "uuid": "24d64810-3315-4ff5-be85-48e3fe055bf9",
                 "name": "Eric Newcomer"
@@ -120,10 +104,6 @@
         },
         {
             "uuid": "d69f3568-c300-4470-b0a5-fbadd6bf0f9f",
-            "ticketer": {
-                "uuid": "0c3b0f9a-344c-47a5-9041-08281d71d46b",
-                "name": "TextIt Tickets"
-            },
             "contact": {
                 "uuid": "24d64810-3315-4ff5-be85-48e3fe055bf9",
                 "name": "Eric Newcomer"
diff --git a/test-assets/contacts/history.json b/test-assets/contacts/history.json
index e0a6c8e7..a893c18c 100644
--- a/test-assets/contacts/history.json
+++ b/test-assets/contacts/history.json
@@ -17,11 +17,7 @@
         "topic": null,
         "status": "O",
         "subject": "Open ticket",
-        "body": "",
-        "ticketer": {
-          "uuid": "79101e60-60da-4893-8b7b-b865ebe50e21",
-          "name": "Mailgun"
-        }
+        "body": ""
       },
       "created_on": "2021-03-31T00:30:00.585471+00:00",
       "created_by": null
@@ -38,11 +34,7 @@
         "topic": null,
         "status": "O",
         "subject": "Open ticket",
-        "body": "",
-        "ticketer": {
-          "uuid": "79101e60-60da-4893-8b7b-b865ebe50e21",
-          "name": "Mailgun"
-        }
+        "body": ""
       },
       "created_on": "2021-03-31T00:30:00.585471+00:00",
       "created_by": {
diff --git a/test-assets/tickets/ticket-barack-closed.json b/test-assets/tickets/ticket-barack-closed.json
index bb6e804d..0a752b9c 100644
--- a/test-assets/tickets/ticket-barack-closed.json
+++ b/test-assets/tickets/ticket-barack-closed.json
@@ -4,10 +4,6 @@
   "results": [
     {
       "uuid": "bc907086-e9e7-4d5c-ba72-ef6a2059b0ae",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "contact-barack-archived",
         "name": "Barack Obama"
@@ -19,4 +15,4 @@
       "closed_on": "2021-04-03T21:06:59.666960Z"
     }
   ]
-}
+}
\ No newline at end of file
diff --git a/test-assets/tickets/ticket-carter-closed.json b/test-assets/tickets/ticket-carter-closed.json
index 2b83f621..b3bfd3bb 100644
--- a/test-assets/tickets/ticket-carter-closed.json
+++ b/test-assets/tickets/ticket-carter-closed.json
@@ -4,10 +4,6 @@
   "results": [
     {
       "uuid": "bc907086-e9e7-4d5c-ba72-ef6a2059b0ae",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "contact-carter-active",
         "name": "Carter Beauford"
@@ -19,4 +15,4 @@
       "closed_on": "2021-04-03T21:06:59.666960Z"
     }
   ]
-}
+}
\ No newline at end of file
diff --git a/test-assets/tickets/ticket-carter-open.json b/test-assets/tickets/ticket-carter-open.json
index 03f781f3..73d678fa 100644
--- a/test-assets/tickets/ticket-carter-open.json
+++ b/test-assets/tickets/ticket-carter-open.json
@@ -4,10 +4,6 @@
   "results": [
     {
       "uuid": "bc907086-e9e7-4d5c-ba72-ef6a2059b0ae",
-      "ticketer": {
-        "uuid": "fa9e4496-14d4-41a8-8d04-e10938c17e6f",
-        "name": "Internal"
-      },
       "contact": {
         "uuid": "contact-carter-active",
         "name": "Carter Beauford"
@@ -19,4 +15,4 @@
       "closed_on": null
     }
   ]
-}
+}
\ No newline at end of file