[Bug]: Client crashes when opening: GLIBC_2xx

[niclasheinz]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

When I downloaded the desktop client from download.nextcloud.com, I could not open it. Here is the log:

/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6WebEngineCore.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6WebEngineCore.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Quick.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Quick.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Quick.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Qml.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Qml.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Qml.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnextcloudsync.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnextcloudsync.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnextcloud_csync.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnextcloud_csync.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `CXXABI_1.3.13' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnextcloud_csync.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libcrypto.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libcrypto.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Widgets.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Widgets.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Gui.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Gui.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Gui.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Gui.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Network.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Network.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Network.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Xml.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.30' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `CXXABI_1.3.13' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Core.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6QuickTemplates2.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/liblzma.so.5)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/liblzma.so.5)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6WebChannel.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6Positioning.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnssutil3.so)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnspr4.so)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libnspr4.so)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libevent-2.1.so.7)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libwebp.so.7)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libxkbcommon.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libre2.so.9)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libre2.so.9)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libdbus-1.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libdbus-1.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libxml2.so.2)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libxml2.so.2)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libxslt.so.1)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libtiff.so.5)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libstdc++.so.6: version `GLIBCXX_3.4.29' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6QmlModels.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.35' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libQt6OpenGL.so.6)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libsqlite3.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libsqlite3.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libglib-2.0.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libglib-2.0.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libglib-2.0.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libgssapi_krb5.so.2)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libicuuc.so.70)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libicuuc.so.70)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libsystemd.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libsystemd.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libsystemd.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libkrb5.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libkrb5.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libk5crypto.so.3)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libkrb5support.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libkrb5support.so.0)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.32' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libgomp.so.1)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.34' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libgomp.so.1)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libcap.so.2)
/tmp/.mount_NextclOJKkTO/AppRun.wrapped: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.33' not found (required by /tmp/.mount_NextclOJKkTO/usr/bin/../lib/libgcrypt.so.20)

Steps to reproduce

1. Download Sync Client (https://download.nextcloud.com/desktop/releases/Linux/Nextcloud-3.14.1-x86_64.AppImage)
2. Get the right permissions
3. open it

Expected behavior

I have had this problem for a few releases.

Which files are affected by this bug

Operating system

Linux

Which version of the operating system you are running.

Distributor ID: Ubuntu Description: Ubuntu 20.04.6 LTS Release: 20.04 Codename: focal

Package

Official Linux AppImage

Nextcloud Server version

30.0.0

Nextcloud Desktop Client version

3.14.1

Is this bug present after an update or on a fresh install?

Fresh desktop client install

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

• Default internal user-backend
• LDAP/ Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

No response

Additional info

No response

[fabienmorin]

I have the same problem, I cannot update to the last version because it crashes with the same error. Don't know how to solve it...

[camilasan]

We just released 3.14.3, could you try it?

[fabienmorin]

We just released 3.14.3, could you try it?

I just write my message after trying this version, so it still not working.
For me the last version working is 3.13.4 the newer version have this problem.

[niclasheinz]

For me the last version working is 3.13.4 the newer version have this problem.

I agree

[karlisi]

The same here, 3.13.4 works always.
Should mention, on some computers 3.14.2 and newer are working fine.

[alxpsr]

Same. 3.13.4 works fine. For those who are looking for a particular version of AppImage: https://download.nextcloud.com/desktop/releases/Linux/

[loulous24]

It is probably the same issue as here #7135. It has been 4 months and the issue is still not solved.

[maximilienkohl]

@mgallien do you need something from us? This issue still exists.

[max-hammer]

sorry for pinging you @nilsding (I saw you are active at this repo). Could you please have a look at this bug. We have this bug since months. I know, only a "few" people using Linux but please fix this issue asap

[nilsding]

@max-hammer can you try to run the 3.16.0-rc1 AppImage? we changed the build environment from ubuntu22 to alma8 recently: https://download.nextcloud.com/desktop/prereleases/Linux/

if that still doesn’t work, please post some logs

[joshtrichards]

This may be mostly coming up in older environments (e.g. Ubuntu 20.04 and those derived from it). Even after #4840, the AppImage is supposed to continue to work in select older environments was my understanding.

I haven't looked at the build process lately but I believe there are two basic choices to support older environments:

• use the oldest supported environment as the build environment for the app image (i.e. as documented [here])https://docs.appimage.org/introduction/concepts.html#build-on-old-systems-run-on-newer-systems).
• bundle all dependencies in the appimage (not sure; haven't looked closely at the build process lately).

Related:

• https://docs.nextcloud.com/server/latest/user_manual/en/desktop/installation.html#system-requirements
• https://appimage-builder.readthedocs.io/en/latest/faq.html