Enhancing customer experience and customer service quality in e-commerce
This project aims at Enhancing customer’s experience and customer service quality in order for business to get and retain customers ultimately improving sales in for an e-commerce business.
Features:
- Improved customer experience with Augmented Reality
- Improved customer service with Video conferencing
- Loosely coupled/independent application infrastructure and Scalability
- Gamification
Implementation:
- Part of the components that are used in this project are:
- API
- Web
- Mobile Application
Technology Description:
- Blazor
- .NET Web API
- Swagger and Postman
- Google Flutter
- Microsoft SQL Server
Application Design Patterns and Architecture:
- MVC and Services
- Repository Pattern
- GetX state management
Screenshots:
- Home and Details: Video conferencing with customer service for customer support on home screen
