[BUG] Constant Failed to get runtime from the file, make sure ffprobe is available

[ren-del]

Is there an existing issue for this?

• I have searched the existing issues

Current Behavior

These errors are constant on my setup, multiple ffprobe unavailable and errors on VIDEO_TS folders

• Failed to get runtime from the file, make sure ffprobe is available

• Unable to parse media info from file: /PATH)/VIDEO_TS/VIDEO_TS.IFO: ffprobe exited with non-zero exit-code (1 - /PATH/VIDEO_TS/VIDEO_TS.IFO: Invalid data found when processing input)

• FFMpegCore.Exceptions.FFMpegException: ffprobe exited with non-zero exit-code (1 - /PATH/VIDEO_TS/VIDEO_TS.IFO: Invalid data found when processing input)
  at FFMpegCore.FFProbe.GetStreamJson(String filePath, Int32 outputCapacity, FFOptions ffOptions)
  at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo(String filename) in ./Radarr.Core/MediaFiles/MediaInfo/VideoFileInfoReader.cs:line 140

Expected Behavior

No error

Steps To Reproduce

1. Download a DVD-R or other file it cant parse with ffprobe
2. Shows error in logs

Environment

- OS: Debian 11
- How docker service was installed: docker-compose

CPU architecture

x86-64

Docker creation

radarr:
    image: ghcr.io/linuxserver/radarr
    container_name: radarr
    environment:
      - PUID=1000
      - PGID=1000
      - TZ=America/New_York
    volumes:
      - /plex/docker/radarr:/config
      - /Media:/Media
      - /rtorrent/download:/rtorrent/download
    ports:
      - 7878:7878
    restart: unless-stopped

Container logs

[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] VideoFileInfoReader: Unable to parse media info from file: /Path/VIDEO_TS/VIDEO_TS.IFO

[v5.1.3.8246] FFMpegCore.Exceptions.FFMpegException: ffprobe exited with non-zero exit-code (1 - /Path/VIDEO_TS/VIDEO_TS.IFO: Invalid data found when processing input)
   at FFMpegCore.FFProbe.GetStreamJson(String filePath, Int32 outputCapacity, FFOptions ffOptions)
   at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo(String filename) in ./Radarr.Core/MediaFiles/MediaInfo/VideoFileInfoReader.cs:line 140


[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] VideoFileInfoReader: Unable to parse media info from file: /Path/VIDEO_TS/VTS_01_0.IFO

[v5.1.3.8246] FFMpegCore.Exceptions.FFMpegException: ffprobe exited with non-zero exit-code (1 - /PATH/VIDEO_TS/VTS_01_0.IFO: Invalid data found when processing input)
   at FFMpegCore.FFProbe.GetStreamJson(String filePath, Int32 outputCapacity, FFOptions ffOptions)
   at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo(String filename) in ./Radarr.Core/MediaFiles/MediaInfo/VideoFileInfoReader.cs:line 140


[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] DetectSample: Failed to get runtime from the file, make sure ffprobe is available
[Error] VideoFileInfoReader: Unable to parse media info from file: /PATH/VIDEO_TS/VIDEO_TS.IFO

[github-actions]

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[TimDowker]

Same error for me.

[LinuxServer-CI]

This issue has been automatically marked as stale because it has not had recent activity. This might be due to missing feedback from OP. It will be closed if no further activity occurs. Thank you for your contributions.

[linuxdaemon]

I was running into this issue as well, it seems to be an issue with Radarr itself. For me, the problem was I remuxed a .mp4 rip to .mkv while adding some extra audio tracks, and the .mp4 had VobSub subtitles on it which ffprobe does not handle well in a .mkv. I fixed this by just excluding the VobSub subtitle track when remuxing, and then Radarr accepted it just fine.

[trevordavies095]

Also running into this issue

[homerr]

Appears to be an issue specific to radarr - please work on this with them.