Backup upload to cloud failed

[szepzoli]

The problem

After the backup is created, upload to cloud fails.
I have a valid nabu casa subscription.

The backup is successfully saved to NAS.

What version of Home Assistant Core has the issue?

2025.01

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

No response

Link to integration documentation on our website

No response

Diagnostics information

Logger: hass_nabucasa.cloud_api
Source: components/cloud/backup.py:166
First occurred: January 3, 2025 at 11:34:28 PM (3 occurrences)
Last logged: 4:49:39 AM

Fetched https://servicehandlers.nabucasa.com/files/upload_details (400) NC-SH-FH-03 (1442bdc46f4a4f06acbc91a4ab464a07)
Fetched https://servicehandlers.nabucasa.com/files/upload_details (400) NC-SH-FH-03 (d48629cfdda34c4e98eb6c1e3cf2ed43)
Fetched https://servicehandlers.nabucasa.com/files/upload_details (400) NC-SH-FH-03 (46541fb45d624dd480b7cca74824b209)

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @home-assistant/cloud, mind taking a look at this issue as it has been labeled with an integration (cloud) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of cloud can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign cloud Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

cloud documentation
cloud source
_{^{(message by IssueLinks)}}

[home-assistant]

Hey there @home-assistant/core, mind taking a look at this issue as it has been labeled with an integration (backup) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of backup can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign backup Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

---

backup documentation
backup source
_{^{(message by IssueLinks)}}

[mdvickst]

I'm seeing the same thing here.

Logger: hass_nabucasa.cloud_api
Source: components/cloud/backup.py:166
First occurred: January 3, 2025 at 9:27:37 PM (2 occurrences)
Last logged: 4:50:53 AM

Fetched https://servicehandlers.nabucasa.com/files/upload_details (400) NC-SH-FH-03 (e70cd3ec1bcb439ebc8d9667b1d66c16)
Fetched https://servicehandlers.nabucasa.com/files/upload_details (400) NC-SH-FH-03 (a573d59f7dc4479f94fe50fa64ae461b)

[mdvickst]

I noticed the total backup size was 6.3 GB, over the limit so I removed some add-ons from the backup and it successfully stored in both locations.

[snigehere]

My backup is only 518Mb so below the limit of 5gb

[szepzoli]

I think I've found the roof cause of this issue. The size of the backups is more than 5 GB.

If it is the root cause, please close this bug.

[kelddamsbo]

My backup is under 1 GB, but same failure. If I do it manually at another time it works. Maybe the server is overloaded

[Dan1jel]

My backup is around 125mb and also failed to upload.

[Geweldich]

Same issue here with a < 400 MB backup size (https://www.reddit.com/r/homeassistant/s/BbEVqzvyoJ)

[vdhmax]

Same issue here. Backup is working fine locally, but not uploading to the cloud (backup is <100mb)

[mm98]

Same issue here. Cloud backup is failing, after the successful first run. Backup is < 200mb.

ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140573254438336] Error handling message: Invalid agents selected: [‘cloud.cloud’] (home_assistant_error)…

[ludeeus]

The problem reported here by @szepzoli is indeed by the size of the file.
I see that there now are being added comments for other issues.

Please add your 👍 to an issue matching your problem here or create a new one if it now exists.