From 6ed8c9732e3867bffa9e59f7ac3cec8dfcc3126a Mon Sep 17 00:00:00 2001 From: Rachael Rose Renk <91027132+rachaelrenk@users.noreply.github.com> Date: Thu, 6 Feb 2025 12:45:19 -0700 Subject: [PATCH] [Improvement]: Update self-serve enterprise account deletion docs for self-serve EMUs (#54229) Co-authored-by: Sophie <29382425+sophietheking@users.noreply.github.com> --- .../deleting-an-enterprise-account.md | 4 +--- .../downgrading-your-accounts-plan.md | 4 ++-- 2 files changed, 3 insertions(+), 5 deletions(-) diff --git a/content/admin/managing-your-enterprise-account/deleting-an-enterprise-account.md b/content/admin/managing-your-enterprise-account/deleting-an-enterprise-account.md index da88d30fe5db..86f0be6a95fd 100644 --- a/content/admin/managing-your-enterprise-account/deleting-an-enterprise-account.md +++ b/content/admin/managing-your-enterprise-account/deleting-an-enterprise-account.md @@ -16,9 +16,7 @@ redirect_from: ## Can I delete my enterprise account? -You can only delete your enterprise account if your enterprise uses personal accounts on {% data variables.product.prodname_dotcom_the_website %}, and your business pays by credit card or PayPal. - -If your company uses {% data variables.product.prodname_emus %} or pays via invoice, and you want to stop paying for {% data variables.product.prodname_enterprise %} altogether, contact {% data variables.contact.contact_enterprise_sales %}. +Only self-serve {% data variables.product.prodname_enterprise %} customers can delete their enterprise account. If your company pays via invoice, and you want to stop paying for {% data variables.product.prodname_enterprise %} altogether, contact {% data variables.contact.contact_enterprise_sales %}. ## What happens when I delete the account? diff --git a/content/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan.md b/content/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan.md index a4ad121695b2..f5d4d8d1f153 100644 --- a/content/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan.md +++ b/content/billing/managing-the-plan-for-your-github-account/downgrading-your-accounts-plan.md @@ -91,9 +91,9 @@ To reduce the number of paid seats your organization uses, you can remove member Enterprise accounts are only available with {% data variables.product.prodname_enterprise %}, so it's not possible to downgrade an enterprise account to another plan. -If you want to stop paying for {% data variables.product.prodname_enterprise %} altogether and your company pays via invoice, contact {% data variables.contact.contact_enterprise_sales %}. If your company uses personal accounts on {% data variables.product.prodname_dotcom_the_website %} and pays for {% data variables.product.prodname_enterprise %} by credit card or PayPal, an enterprise owner can delete the enterprise account. For more information, see [AUTOTITLE](/admin/managing-your-enterprise-account/deleting-an-enterprise-account). +If you want to stop paying for {% data variables.product.prodname_enterprise %} altogether and your company pays via invoice, contact {% data variables.contact.contact_enterprise_sales %}. If you have a self-serve enterprise account, an enterprise account owner must remove or delete all organizations from the enterprise first. Removing an organization from an enterprise automatically downgrades the organization to {% data variables.product.prodname_free_team %}. See [AUTOTITLE](/admin/user-management/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise). -To downgrade the plan of an individual organization within the enterprise account, you must remove the organization from the enterprise account. Removing an organization from an enterprise automatically downgrades the organization to {% data variables.product.prodname_free_team %}. For more information, see [AUTOTITLE](/admin/user-management/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise). +Once all organizations have been removed or deleted, an enterprise owner can delete the enterprise account to cancel the {% data variables.product.prodname_enterprise %} subscription. See [AUTOTITLE](/admin/managing-your-enterprise-account/deleting-an-enterprise-account). ## Removing paid seats for your enterprise account