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I need help with my Hijackthis log scan #276

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ingroudani opened this issue Jan 20, 2025 · 9 comments
Open

I need help with my Hijackthis log scan #276

ingroudani opened this issue Jan 20, 2025 · 9 comments
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@ingroudani
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I got the blue screen of death on windows 10

Then I run Hijackthis scan after struggling with restarting my laptop.


Step 1: Logs

Step 2:

  1. What did you done before the problem occurs: navigating on Chrome
  2. What programs (browsers) affected by the problem: Windows 10
  3. Steps to reproduce: restart many time until the
  4. Expected behavior: _________________
  5. If applicable, add screenshots to help explain your problem.

Image

Thanks a lot

@Sandor-Helper
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Sandor-Helper commented Jan 20, 2025

Hi and welcome,
I think you already have a CollectionLog-date-time.zip file, Please attach it to your next post.

@ingroudani
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Hi and welcome, I think you already have a CollectionLog-date-time.zip file, Please attach it to your next post.

here is the log CollectionLog-2025.01.19-23.52.zip

CollectionLog-2025.01.19-23.52.zip

@Sandor-Helper
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This file:

C:\WINDOWS\system32\drivers\GoogleHaxm.sys

please upload to www.virustotal.com and post here link to analyze result.

@ingroudani
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@Sandor-Helper
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I apologize for the delay in replying.

Please get me more logs:

Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
  • Please attach the logs back here.

@ingroudani
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here is the logs of fanbar .
thanks a lot

Addition.txt
FRST.txt

@Sandor-Helper
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If you know this file - GoogleHaxm.sys - do not follow the recommendations below.
If the file is unknown, we will try to delete it, as it often causes exactly these problems.
Just in case, a Restore Point will be made and it will be possible to restore the state of the system before the script was executed.

Temporarily turn off any antivirus.
Highlight following code:

Start::
CloseProcesses:
SystemRestore: On
CreateRestorePoint:
HKU\S-1-5-21-4188026348-1366600709-3576104063-1001\...\MountPoints2: {d8365774-8d6e-11ec-ac0c-cc2f7165564d} - "E:\SISetup.exe" 
Task: {C2EC1CD3-23A3-4D16-8B6B-AC3338FD7890} - System32\Tasks\superlocal => C:\Users\HP PRO\AppData\Roaming\AdvancedWordpad_beta\ScanDisp.exe [111080 2025-01-13] (IObit CO., LTD -> IObit)
C:\Users\HP PRO\AppData\Local\Google\Chrome\User Data\Profile 3\Extensions\aegnopegbbhjeeiganiajffnalhlkkjb
R1 googlehaxm; C:\WINDOWS\system32\drivers\GoogleHaxm.sys [250560 2025-01-02] (Microsoft Windows Hardware Compatibility Publisher -> Google)
S1 bglmvlvk; \??\C:\WINDOWS\system32\drivers\bglmvlvk.sys [X]
S1 bshiloph; \??\C:\WINDOWS\system32\drivers\bshiloph.sys [X]
S1 fhntzckt; \??\C:\WINDOWS\system32\drivers\fhntzckt.sys [X]
S1 gacpvexk; \??\C:\WINDOWS\system32\drivers\gacpvexk.sys [X]
S1 jnanbvgh; \??\C:\WINDOWS\system32\drivers\jnanbvgh.sys [X]
S1 ltkmarhe; \??\C:\WINDOWS\system32\drivers\ltkmarhe.sys [X]
S1 odjcfpzl; \??\C:\WINDOWS\system32\drivers\odjcfpzl.sys [X]
S1 ospzojkx; \??\C:\WINDOWS\system32\drivers\ospzojkx.sys [X]
S1 qwynwnsj; \??\C:\WINDOWS\system32\drivers\qwynwnsj.sys [X]
S1 riyrmvwd; \??\C:\WINDOWS\system32\drivers\riyrmvwd.sys [X]
S1 rsxjkxst; \??\C:\WINDOWS\system32\drivers\rsxjkxst.sys [X]
S1 snaglbkw; \??\C:\WINDOWS\system32\drivers\snaglbkw.sys [X]
S1 uihtrbtt; \??\C:\WINDOWS\system32\drivers\uihtrbtt.sys [X]
AV: 360 Total Security (Enabled - Up to date) {2B66EE1E-E5C8-C2F7-648F-4E55AC68D37D}
AlternateDataStreams: C:\ProgramData\Reprise:wupeogjxldtlfudivq`qsp`27hfm [0]
ExportKey: HKLM\SOFTWARE\Microsoft\Windows Defender\Exclusions
EmptyTemp:
Reboot:
End::

Copy highlighted text (right click - Copy).
Run FRST (FRST64) as Administrator.
Press Fix button once and wait. Program will create (Fixlog.txt). Attach it to the next post.

PC will reboot.

@ingroudani
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Thank you very much for your help and guidance

I have installed Windows 11 instead of win10 with a format.

Again, I am very thankful for you help.

@Sandor-Helper
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Okay, that's a good solution too. Good luck!

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