Update Style Textures Graphics Warning: if the hardware acceleration setting is disabled, DCL does not load and an error is triggered

[decentraland-bot]

Severity:

SEV-3 | Stability or minor user impact

Description:

This issue takes place when disabling the Hardware acceleration from the Chrome settings menu. When disabling it, DLC does not load and the following error appears on screen and in the console:

Fix

In order to bring some clarity when people see this error, the description must be updated by the following text:

It wasn't possible to set up a WebGL2, which is necessary for Decentraland to run. This may happen if your browser is not compatible or if its hardware acceleration setting is not enabled. This error could also occur if you have too many tabs open, especially if you have multiple Decentraland tabs open. If that's the case, please try reducing your open tabs.

Operating system:

Mac

Error:

null

Browser (version):

Chrome

Steps to reproduce:

1. Open Chrome settings
2. Go to system
3. Disable the Hardware acceleration
4. Open this branch link: https://play.decentraland.org/?explorer-branch=style/UpdateStyleTexturesGraphicsWarning

Expected behaviour: DCL should load properly

Current behaviour: DLC does not load and the above-mentioned error is triggered

Ticket number:

[anicalbano]

This is expected, since Chrome browser doesn't support the platform without the hardware acceleration.