keyboard-and-mouse.md

Troubleshooting for Datascope pairing desk keyboard + mouse setups

First things to check

• Ensure you're plugged into the desk Thunderbolt connection. If you're connected to the monitor, this is true.
• Ensure Bluetooth is turned on. Check this by opening your Mac's System Preferences and clicking on Bluetooth in the third row.

Things that might be wrong

The keyboard and mouse may be out of juice.

If tapping the power button on the top right of the devices doesn't cause a little light to light up temporarily, they're either turned off or out of battery. Try holding down the button for 5-10 seconds— if they're turned off, this will turn them on. If not, you need to replace the batteries.

You may be pairing over your computer's internal Bluetooth instead of the desk's builtin Bluetooth module.

To determine this, go to System Preferences > Bluetooth and check "Show Bluetooth in menu bar". Now that you can see the Bluetooth logo (kinda looks like a weird B) in your top menu bar, hold down Alt/Option and click it. You should see an "Address" section in the drop down; if you're connected via the desk, the address should start with 5C-F3-70

Things you can try

• Disconnect and reconnect to the Thunderbolt dock
• Turn off Bluetooth and turn it on again
• Turn the keyboard/trackpad all the way off by holding down the power button until the light turns off, then hold it down to turn it on again.
• Ask if someone else nearby is paired to the keyboards (they shouldn't be)

All else fails, find Brian. He set these up and can help.