Occasionally a user will lock themselves out of their account due to multiple failed login attempts with the incorrect email or password. Once a lock is applied, the user cannot login, nor can a KAE admin view/edit the associated KAE applications. Happily, it's simple enough for a member of the KAE team to remove the lock from the user's account:
- Login to the KAE admin dashboard.
- Click into the "Users" tab and search for the user's email address.
- Click into the user's profile from the search results table.
- Scroll to the bottom of the form and press the "Unlock user" button.