[Amazon Connect Dashboard] create a KPI to calculate the number of calls above a define cost + Business Unit Metrics

[kevin-acc]

Hi,

Using a slicer as in KPI tracker, in call details tab for example, will it be possible to add a KPI to highlight the number of calls above a define threshold in dollars for a given period of time. It will be helpful to identify better the possibility of savings.
Having a detail with an updated calls table (using the slicer) will be great. To monitor and track the remediation into the call centers it will be nice also to have a monthly graph to highlight the evolution.

Second point, I think it will be interesting to create a business unit metric "cost per call (daily view) per physical location of the cost center" and display it into this dashboard. But any other idea would be interesting to display somewhere the business value of Amazon Connect Solution.

Thanks,
Regards,

[yprikhodko]

Thank you for feedback @kevin-acc. @AleksYan could you please have a look?

[AleksYan]

Those are great suggestions @kevin-acc , thank you. We will look into adding proposed features & metrics on our next release.