Troubleshooting

If you receive an error message, then the request could not be successfully processed. Here you can find out more about errors, so that you can prevent them next time. If you have trouble dealing with them, please refer to the log files or contact us.

Error Handling

In case of an error, the resulting answer will carry an error attribute and a description in human-readable form. All errors have the following format:

{"error": ..description.. }

Here you will find some examples of the error messages.

Error examples

1. The key was not found. You inserted the key that is not listed on KeyChain. You might need to create a key with this name.

Field name	Type	Description	Value example
error	string	simple error message	Error: keyfile could not found by keyname

{"error":"Error: keyfile could not found by keyname"}

2. Syntactic error - unsupported symbols.

Field name	Type	Description	Value example
error	string	simple error message	Parse Error

{"error":"Parse Error"}

Log files

If you are experiencing any trouble working with KeyChain, here you can find locations of the log files:

For MacOs and Linux:

/var/keychain/logs

For Windows, log file will be located in the same directory as KeyChain:

./logs

Developer Debug Information

If you need help fixing the bugs, please do not hesitate to contact us:

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Stackoverflow

Or you can write us an email to [email protected]

We are always happy to hear from you!