Personas

---

title: Personas
updated_on: Wed Oct 31 16:53:06 ~~0400 2012\

\
h1. Personas
\
In user-centered design, a **persona** is an imaginary archetypal user,
invented for the purpose of understanding who will use our product. The
purpose of creating personas for Aeolus is to document a shared vision
of what are we building and who are we building it for.
\
While scrum user stories state the purpose of each individual feature,
they don’t provide a clear idea of **who** will need such thing in the
first place. This leaves room for endless debates about whether features
are needed or not. Through fundamental agreement on Personas, we are
able to make project decisions with less friction.
\
Recommended reading to learn more about personas and why they are
useful:\
\* First half of [this
article](http://www.jnd.org/dn.mss/personas_empath.html) sections
“Defining Personas”, “Personas as a Comminication Tool” and “Empathetic
Focus”. \
\*
[http://en.wikipedia.org/wiki/Persona\_(user\_experience)](http://en.wikipedia.org/wiki/Persona_(user_experience))
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h1. Personas for Aeolus
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|]|I make the decision on how we move to the cloud, and I’m accountable
for showing the ROI.||\
|]|I make sure our cloud computing is done securely. I consult with the
system administrator to design policy to keep sensitive data safe.||\
|]|I carry the pager and respond to quota problems and outages. I’m also
the one who implements what others have defined in the policy.||\
|]|I create the components for others to use and respond to erratas that
impact what has already been created.||\
|]|I start and stop latest versions of applications in the cloud;
sometimes for myself and sometimes for other departments or users.|*Not
currently addressed by Aeolus Conductor* |


\
h2. Infrastructure Manager
\
**Marty:** I make the decision on how we move to the cloud, and I’m
accountable for showing the ROI.

\
h3. Cloud-based responsibilities
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Strategy Development\
\* Enterprise strategy
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Provider selection and policy development\
\* Evaluation, selection, contracts/SLA negotiation\
\* Sets and enforces provider standards \
\* Communicates policies to the others to define within the system
\
Keeping the infrastructure up and running\
\* Responsible for oversight of infrastructure management activities \
\* Enable infrastructure consumers to receive cloud usage statements\
\* Track cloud-based services\
\* Maintain network connectivity and data replications between corporate
and cloud data centers\
\* Deploys infrastructure and application portals that enable
self-service

\
h3. Biggest Cloud Concerns
\
\* Efficiency\
\* ROI\
\* Uptime Promise\
\* Availability\
\* Storage and Compute Costs\
\* Portability\
\* Governance\
\* Resource Utilization\
\* Bandwidth\
\* Scalability
\
h3. Interface Usage Tendencies
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GUI: High\
CLI: Low
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h3. Common Applications
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Monitoring and Reporting, spreadsheets, word processing
\
h3. % of all users
\
\< 10%


\
h2. Security Administrator
\
**Sarah:** I make sure our cloud computing is done securely. I consult
with the system administrator to design policy to keep sensitive data
safe.
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h3. Cloud-based responsibilities
\
Security\
\* Set cloud provider specific default security settings and policies\
\* Set default data and network security settings\
\* Defines network and storage policy\
\* Communicates policies to the System Admin
\
Governance\
\* Set cloud management platform where security policies can be enforced
\
h3. Biggest Cloud Concerns
\
\* Information Flow Enforcement\
\* Supervision\
\* Systems documentation\
\* Access Control\
\* Placement Policy Definition
\
h3. Interface Usage Tendencies
\
\* GUI: Medium-High\
\* CLI: Low-Medium
\
h3. Common Applications
\
Network and storage monitoring, word processing
\
h3. % of all users
\
\< 10%

\
h2. System Administrator
\
**Sam:** I carry the pager and respond to quota problems and outages.
I’m also the one who implements what others have defined in the policy.
\
h3. Cloud-based responsibilities
\
User and resource management\
\* Quota management, dynamic capacity planning\
\* Account management\
\* Defines and manages users who access the system
\
Connectivity and cloud network policy enforcement\
\* Enforce network policy \
\* Ensure adequate capabilities exist to perform data back-up\
\* Enforce disk or network encryption for certain types of applications
\
Backups and monitoring\
\* Extend existing backup management solutions \
\* Leverage existing monitoring infrastructure with cloud provider
instrumentation data\
\* Monitoring running instances
\
Incident and outage management\
\* Responds to incidents and outages in services related to cloud
resources
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h3. Biggest Cloud Concerns
\
\* Incident and Outage Management\
\* Availability\
\* Backups\
\* Network Policy Enforcement\
\* Monitoring\
\* Quotas\
\* Resource and User Management
\
Interface Usage Tendencies
\
\* GUI: Medium-High\
\* CLI: High
\
h3. Common Applications
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Monitoring, Dashboards, Product interfaces, traffic sniffing
\
h3. % of all users
\
40%



\
h2. Application Designer
\
**Dennis:** I create the components for others to use and respond to
erratas that impact what has already been created.
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h3. Cloud-based responsibilities
\
Content and configuration definition and management\
\* Define and maintain software specific to vm’s and their templates \
\* Ensures what was specified is what was actually created\
\* Manage environments using images and templates to satisfy the needs
of a consumer\
\* Ensure that consumers can quickly provision standardized applications
containing specific software \
\* Ensure that applications are available in the environments they are
intended to be used in
\
Content remediation\
\* Monitoring for and addressing security erratas\
\* Monitoring for and addressing bug fix erratas\
\* Update what’s currently running
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h3. Biggest Cloud Concerns
\
\* Application lifecycle management\
\* Template creation\
\* Content remediation\
\* Standardized operating environments
\
h3. Interface Usage Tendencies
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GUI: Medium-High\
CLI: Medium
\
h3. Common Applications
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Programming tools
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h3. % of all users
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40%

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h2. Infrastructure Consumer
\
**Not currently addressed by Aeolus Conductor**
\
**Connor:** I start and stop latest versions of applications in the
cloud; sometimes for myself and sometimes for other departments or
users.
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h3. Cloud-based responsibilities
\
Use, start and stop what’s been defined\
\* Leverage computing infrastructure\
\* Request and decommission computing infrastructure
\
Cloud application management\
\* Start the latest version of an application\
\* View cloud resource usage reports\
\* Monitor deployments \
\* Troubleshoot deployments\
\* Modify compute resources allocated to application\
\* Request access control changes to application resources\
\* Request data and/or network security controls be enabled or disabled
\
h3. Biggest Cloud Concerns
\
\* Request resources\
\* Usage monitoring\
\* Deployment lifecycle management \
\* Troubleshooting\
\* Not thinking about or interested in the cloud itself
\
h3. Interface Usage Tendencies
\
GUI: High\
CLI: Low~~ Medium if technical

### Common Applications

VMWare VCenter, Amazon EC2, RHEV-M, HP OpenView, Tivoli; potentially
completely new to cloud and virt.

### % of all users

50%+