Create "guest" user with non-yale email

[caseywatts]

We want to be able to open a ticket for a guest who doesn't have a Yale email address, and set their SN email address to their non-yale email so we'll be able to communicate with them through Service Now. Currently we can sorta do this if they email [email protected] and that generates an incident, but that's not ideal.

This might be possible with this API!

Here is an example incident INC0242820 that has a non-yale email as the guest. This user has three attributes, all three set to the person's email address:

1. Net ID (sys_user.user_name)
2. Known As (sys_user.known_as)
3. Email (sys_user.email)

Additionally, the "Source" is set to Script Include/Guest User. Maybe the API call will be its own source and that would be great! Otherwise it might be somehow possible to trigger Script Include/Guest User, but we'd have to talk with the Service Now team to find out how to try.

For now, let's try to create a user - initializing these three values to an arbitrary email address and see what happens?