Qubes-OS 4.1.2 freeze/stutter/stops at random times when a specific usb-mouse is used

[loneicewolf]

How to file a helpful issue

Qubes OS release

• Qubes-OS 4.1.2

Brief summary

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• ⚠️ First Words ⚠️
  This will maybe not be the most "perfect" bug/report issue, I write this mainly because of 2 reasons:

1. I had this problem for quite a while, and even stopped using Qubes temporarily.
2. I stumbled upon a workaround/solution, and that was for me simply speaking just to use another kind of usb mouse. (Details is typed later, below)

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to write this to be short, easy to read and "clean" I will first type what I did before I stumbled upon a "workaround" or "solution" to this:

• https://github.com/QubesOS/qubes-issues/issues?q=lagg
• https://github.com/QubesOS/qubes-issues/issues?q=stutter
• https://github.com/QubesOS/qubes-issues/issues?q=freeze
• https://github.com/QubesOS/qubes-issues/issues?q=delay
• https://github.com/QubesOS/qubes-issues/issues?q=slow

I did find these

• Qube hanging/freezing...coma? #8145
• System freeze after dom0 update #8088

Where one suggested that one should try to install kernel-latest (I assume, this is in UEFI-Installations? as I do not really know any way to "install kernel-latest" (at least not via gui which, I think he in the link(s) above suggested)).

I thought of trying this, but I stumbled upon the (workaround, or solution) by accident, specifically - I unplugged my razer mouse(which is, a trinity-moba, it has buttons(re programmable) on the (swappable)sides of it.) so it basically can act as a keyboard. This brought me to the theory/thought that - maybe this Qubes release specifically (because it worked before) is probably getting confused on the Razer Mouse. Maybe about "Is it a keyboard OR a mouse?", it kind of is both.

⚠️ Note, this is just a thought. Why did I write it if I am not sure ? I want to make it easier to nail down what causes this.

Steps to reproduce

when making this issue I assumed I was not alone, so:
insert a Razer Mouse ( trinity-moba ) in the latest Qubes, and it will begin after a few seconds, to cause lag. What kind of lag? well, freezes, stutters, delays, in.. Everything? keyboard types, mouse movements, even audio.

Unplugging the razer mouse immediately removes the stuttering, the audio works flawless, everything is as smooth as other qubes releases.

Expected behavior

No freeze/lag when using a razer mouse (trinity moba)
Just like the other, previous Qubes Releases where both of the usb hardware(mouse,...) worked.

Actual behavior

freezing seconds after a razer mouse (trinity moba) is inserted in any usb port.

⚠️ Last Words

As this is my first issue here, I have tried to follow all the guidelines, I am sleep deprived when writing this (so please point out any confusing words or phrases) I just wanted to write this; the best I could, for others who might have this as well. It can be a good thing to try, to swap USB equipment(maybe, keyboard? for me it was a usb mouse anyway)

Thanks, and have a Great continuing day!

Will.

[loneicewolf]

⚠️ Please note:

• I am not sure if this is a "bug" or not (it really do seem like a bug, since it worked before, and now doesn't work) - so, this is why I chose the "bug" type of issue.
• I am not entirely sure if this is a duplicate or not, since, I do find results, which in a very broad way, mimics the issue I have, but I have never found anything, directly like this issue.

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❗ In case it was too long/fuzzy, I will try (for those who find it hard to read) to summarize it very shortly below:

Qubes 4.1.2 starts to randomly-delay/stutter/freeze(..) most things, including (but is not lim. to) the following:

• mouse movement
• keyboard-typing
  • for example, continuously holding the 'a' key in any TTY should just spam 'a's, but in this case it
    in-continuously spams 'a's, like, it maybe sends 3 a's, and then 2 a's, after some second, and it repeats like this)
• window dragging, even Audio)**

when I use a specific usb-mouse (namely a razer-trinity-moba) - checking/unchecking the "Auto Accept USB [ ] (..)" doesn't make any different when installing. It worked flawlessly before.

Switching the mouse makes it work flawlessly. In my case, switching to a Logitech mouse "solved" it.

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Second, if I can improve it in any way, Point it out directly!
Thanks. and sorry for any fuzzy writing.

[loneicewolf]

some notes & further contribution related questions

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If I can help:

If I can be helpful/useful in any way, tell me that directly, what I mean by that is, for example including but not lim. to the below:

• run any script/tool/command (and I suppose paste the output of it)
• provide any logs, or more details
• re-write/summarize the whole previous post(s)
• provide more docs/things I tried/and searched for; and/or any site I might did find useful at the time

and No rush by the way, I myself know bug "hunting" and narrowing down takes time, not to mention you guys work on other more vital areas, and so on. (this is also the very reason I post this reply)

❤️ take care! Wishes from Sweden!

[RichardStr]

I have the same problem with 4.2 (fresh installation)

Interesting here is, that restart sys-usb fixes the issue for some time.

[loneicewolf]

I have the same problem with 4.2 (fresh installation)

Interesting here is, that restart sys-usb fixes the issue for some time.

Hey! Thanks for the reply, nice to know that..

• I am not alone(simply of not being alone)
• I am not alone(as in this issue was worth making after all, as in it wasn't just on my end)

I'll watch this closely, ping/contact me if any questions or update appears.

[RichardStr]

I solve this issue completely with raising inital memory from default 400mb to 600mb and vpcu to 3
on sys-usb qube.

Seems it is a performance / ressource issue in my case. I hope it helps. ;)

[loneicewolf]

I solve this issue completely with raising inital memory from default 400mb to 600mb and vpcu to 3 on sys-usb qube.

Seems it is a performance / ressource issue in my case. I hope it helps. ;)

Thanks for replying! will try it on my end and see if it works.

[loneicewolf]

tested it and it didn't work at my end but I maybe did something wrong, will reinstall yes. I will try to re install and re try that trick :)

[loneicewolf]

Update:

It didn't work for me;

[loneicewolf]

Still relevant, +2023 September.

[marmarek]

can you check kernel messages in sys-usb? Open terminal there and call sudo dmesg. Especially see if you see a ton of control queue full messages. If so, it's the same issue as #7953

[loneicewolf]

can you check kernel messages in sys-usb? Open terminal there and call sudo dmesg. Especially see if you see a ton of control queue full messages. If so, it's the same issue as #7953

Hi! will do when I come home! :)

[github-actions]

This issue is being closed because:

• This issue is believed to affect only Qubes OS 4.1 (and possibly earlier).
• Qubes OS 4.1 has reached end-of-life (EOL).

If anyone believes that this issue should be reopened, please leave a comment saying so.
(For example, if a bug still affects Qubes OS 4.2, then the comment "Affects 4.2" will suffice.)