Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

NethVoice CTI: transfer doesn't work using click to call in NethVoice CTI with NethLink as main device #7060

Closed
edospadoni opened this issue Oct 10, 2024 · 4 comments
Labels
nethvoice Bug or features releted to the NethVoice project nethvoice-cti The issue is related to NethLink (NethVoice Web client)
Milestone

Comments

@edospadoni
Copy link
Member

edospadoni commented Oct 10, 2024

If the user chooses NethLink as the main device and from the NethVoice CTI interface clicks a phone number to call it, the call does not start from NethLink but from WebPhone.

This call has the limitation that it is not possible to use the transfer due to the conflict between the two devices.

However, the user expects it to work correctly.

The solution could be to keep using the chosen device.

If the user has chosen to use NethLink also by clicking to call within NethVoice CTI, the call must be managed by the NethLink device, thus overcoming the limitations of managing two Phone Islands at the same time.

Add transfer protocol to NethLink:

  • nethlink://transfer?to=228
@edospadoni edospadoni converted this from a draft issue Oct 10, 2024
@edospadoni edospadoni added bug nethvoice Bug or features releted to the NethVoice project nethvoice-cti The issue is related to NethLink (NethVoice Web client) labels Oct 10, 2024
@Amygos Amygos added this to the NethVoice 1.1 milestone Nov 7, 2024
@Amygos Amygos moved this from In Progress to Todo in NethVoice Nov 7, 2024
@Amygos Amygos removed the bug label Nov 7, 2024
@tonyco97 tonyco97 added the testing Packages are available from testing repositories label Nov 15, 2024
@nethbot nethbot moved this from In Progress to Testing in NethVoice Nov 15, 2024
@tonyco97 tonyco97 removed the testing Packages are available from testing repositories label Nov 15, 2024
@nethbot nethbot moved this from Testing to In Progress in NethVoice Nov 15, 2024
@edospadoni edospadoni added the testing Packages are available from testing repositories label Dec 11, 2024
@edospadoni
Copy link
Member Author

@nethbot nethbot moved this from In Progress to Testing in NethVoice Dec 11, 2024
@edospadoni
Copy link
Member Author

Test case:

  • update NethLink to 0.3.4 version
  • make sure the bug is not more reproducible and by using CTI it's possibile to transfer a call directly to NethLink

@mgarra
Copy link

mgarra commented Dec 12, 2024

Tested e verified, the bug is not reproducible.
Work fine

@edospadoni edospadoni added the verified All test cases were verified successfully label Dec 12, 2024
@github-actions github-actions bot removed the testing Packages are available from testing repositories label Dec 12, 2024
@nethbot nethbot moved this from Testing to Verified in NethVoice Dec 12, 2024
@Amygos
Copy link
Member

Amygos commented Jan 16, 2025

Release nethesis/ns8-nethvoice 1.1.3

@Amygos Amygos closed this as completed Jan 16, 2025
@github-project-automation github-project-automation bot moved this from Verified to Done in NethVoice Jan 16, 2025
@Amygos Amygos removed the verified All test cases were verified successfully label Jan 16, 2025
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
nethvoice Bug or features releted to the NethVoice project nethvoice-cti The issue is related to NethLink (NethVoice Web client)
Projects
Archived in project
Development

No branches or pull requests

5 participants