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Business Sector

Fsw.com

  • Major functions:
  • Primary public facing ecommerce website
  • Lead generator for phone sales
  • Vital to business
  • ~15% of yearly revenue
  • User Count:
  • ~33,600 sessions daily
    • ~24,462 unique users daily
      • Data courtesy Jamie Alberico
    • 40+ Sales staff (Internal)
  • Key Technologies:
  • Fsw.com project(s)
    • Old site (Darwin)
      • ~3 years old
      • Inside of Fsw4.0 solution
    • New site (Archer)
      • Launched 10/2015
      • Independent repository
  • Winnowing Service
    • Backend service that generates Darwin-era product listing pages
    • 4+ years old
  • Solr Search Service
    • Backend Darwin era product search indexer
    • 3+ years old
  • Cart Consumer
    • Backend service that integrates with fsw.com shopping cart process
    • Converts carts, updates inventory, auths cards, sends emails, and sends POs
    • 3+ years old
  • NightlyDbUpdates
    • Backend processes triggered on a schedule
    • Updates Incentives on Skus
    • Generates Solr Search synonyms
      • Used for matching search patterns
    • 5+ years old
  • FswAdmin.com Components (Internal tools with a UI)
    • Model Type Auto Complete Tool
      • Manages whether or not orders on Fsw.com will autocomplete (send POs without intervention by phone sales team) by item model type
      • 5+ years old
    • Marketing Content Manager
      • Manages header banners and advertisements on public Fsw.com
      • 1+ year old
    • SEO Manager 2
      • Tool for managing/manipulating how search engines rank and index our pages
      • Can set canonical, nofollow, and other SEO related aspects of public website
      • 2+ years old
  • Avalara (3rd party backend service)
    • Unseen 3rd party service/integration for getting tax rates by location a specific location
      • 3+ years old
  • Paymentech (3rd party backend service)
    • Backend service to validate/authorize credit cards and capture funds
    • Checks newly added customer credit cards for validity
    • 5+++ years old

Phone Sales

  • Major functions:
  • Convert leads
  • Maintain industry contacts
  • Follow up on Unverified Orders from fsw.com
  • Vital to business
  • ~26.7% of yearly revenue
  • User Count: 30
  • Key Technologies:
  • FswAdmin.com Components (Internal tools with a UI)
    • Frogger
      • Order creation and editing tool
      • Generate and send quotes
      • 4+ years old
    • Odie
      • Order fulfillment tool
      • Track item/order status
      • Make Cancellations/Returns/Concessions on items and orders
      • 5+ years old
    • Async Queue Consumer
      • Backend service that integrates with Frogger and Odie
      • Updates inventory, auths cards, sends emails, and sends POs
      • 2+ years old
    • Site Search Windows Service
      • Backend search indexing service that powers:
        • Admin header search
        • Frogger product search
      • 5+ years old
  • SalesForce Windows Service
    • Backend service that provides real-time SalesForce data sync
    • 5+ years old
  • Bat Console
    • Backend service that runs every two minutes to perform SalesForce data sync in batches
    • 1 year old
  • SalesForce.com CRM (3rd party UI – Limited customization for Fsw)
    • SalesForce UI for managing contacts
    • Leads/Contacts/Accounts/Projects can all be managed in this UI
  • Avalara (3rd party backend service)
    • Unseen 3rd party service/integration for getting tax rates by location a specific location
    • 3+ years old
  • Paymentech (3rd party backend service)
    • Backend service to validate/authorize credit cards and capture funds
    • Checks newly added customer credit cards for validity
    • 5+++ years old

National Accounts

  • Major functions:
    • Maintain relationships with larger account customers
    • Government/School/Military sales
  • User Count: 10
  • ~8% of yearly revenue
  • Key Technologies:
    • Same as Phone Sales

3rd Party Operations

  • Major functions:
    • Monitor automated orders from Amazon, Quill, Staples, and other 3rd party integrations
  • User Count: 10
  • ~3.6% of yearly revenue
  • Key Technologies:
    • FswAdmin.com Components (Internal tools with a UI)
      • Pollywog
        • Order review tool for incoming partner EDI orders
        • 3+ years old
    • Scheduled Transmission Processor
      • Backend service that performs many critical tasks including:
        • Processes 3rd Party Purchase Orders
        • Sends Ship Notifications
      • 5+ years old
    • Incoming Transmission Service
      • Backend service that receives new EDI orders from partners
      • 5+ years old

Customer Service

  • Major Functions:
  • Ensure customer satisfaction in ordering and delivery of products
  • Support sales by interacting with warehouse and fulfillers
  • User Count: 15
  • Key Technologies:
    • Same as Phone Sales +
    • FswAdmin.com Components (Internal tools with a UI)
    • Fulfiller Manager
    • Manage tax, carriers, contacts and other settings by fulfiller
    • 5+ years old
    • Fulfillment Team Order Tracking (FTOT)
    • View and manage the fulfillment status of orders by item
    • 4+ years old
    • Coupon Manager/Coupon Batch Manager
    • Create coupon templates in Coupon Manager
    • Coupon Batch Manager uses those templates to produce coupon codes in batches
    • 5+ years old
    • Scheduled Transmission Processor
    • Backend service * Sends ship notifications
    • 5+ years old

Licensing

  • Major functions:
  • Ordering and fulfillment platform for Pride dealers
  • User Count: 20
  • Key Technologies:
    • Eclipse
      • Dealers can place orders for their customers that are fulfilled by various manufacturers, including FSW
    • Mercury
      • Dealers can place orders with the sole purpose of stocking their individual warehouses
    • Apollo
      • Contains orders placed in both Eclipse and Mercury. Dealers can edit and send purchase orders to be processed/shipped
    • Helios
      • Displays the status of an order on the project level
    • Fulfiller Manager
      • Dealers are able to define fulfillers for specific manufacturer
    • Brand Manager
      • An internal application that allows us to define addresses for brands and which distributors can fulfill certain brands

IppBuy

  • Major functions:
    • Ordering platform for Pride dealers
  • User Count: 5 in Fsw + any dealers using the program
  • Vital to business
    • ~37.4% of yearly revenue
  • Key Technologies:
    • FswAdmin.com Components (Internal tools with a UI)
      • (All tools under Partner Tools tab – most of them 2-3 years old)
        • Dealer Contracts
          • Tool for giving dealers access to order Fsw warehoused products by manufacturer
        • Dealer Direct Group Buys
          • Tool for creating and managing Group Buy promotions for dealer orders
        • Fsw Assist Handling Fees
          • Tool for managing handling fees added to dealer orders based on quantity of products ordered
        • Fsw Assist Master Order list
          • Tool used for creating and editing aggregated True purchase orders from both IppBuy.com and Fsw core business
        • IppBuy Dealer Manager
          • Tool for adding and editing dealer profiles and settings
        • IppBuy Freight Invoices
          • Tool for viewing and managing invoices on IppBuy freight orders
        • IppBuy Fulfillers
          • Tool for adding and editing IppBuy fulfillers by manufacturer
        • IppBuy Invoicing
          • Tool for viewing and managing orders ready for invoicing
        • IppBuy Settings
          • Tool for managing settings on a manufacturer by IppBuy program
        • IppBuy Tax Manager
          • Tool for applying tax to IppBuy orders for specific manufacturers by state
        • IppBuy Unverified Queue
          • Orders which require review from the Internal IppBuy team may be viewed here
    • IppBuy.com project (Located in Fsw4.0 solution)
      • Publicly facing website for dealers to create and manage orders
      • 3+ years old
    • Solr Search Service
      • IppBuy product collection search indexer
      • 3+ years old
    • Avalara (3rd party backend service)
      • Unseen 3rd party service/integration for getting tax rates by location a specific location
      • 3+ years old

Distribution

  • Major functions:
    • Fulfillment
    • Shipping
    • Warehouse/Inventory
    • Products
  • Key Technologies:
    • FswAdmin.com Components (Internal tools with a UI)
      • WMS Purchase Orders
        • Create and edit outgoing purchase orders for replenishing warehouse inventory
        • 3+ years old
      • Pricing Manager
        • Set default pricing, Unit Of Sale, Sale Incentives and other settings of Skus by manufacturer (Fsw only)
        • 4+ years old
      • Pricing Availability Manager
        • Manage pricing, Unit Of Sale, and other settings of Skus by business partner (Fsw, IPPbuy, Amazon, Staples, Quill, etc)
        • 4+ years old
      • Kit Sku Manager
        • Manage Skus which represent multiple Skus as a single item
          • E.g. Ice Machine Sku + Ice Machine Bin Sku = Single Ice Machine Kit Sku
        • 2+ years old
    • Accellos (3rd party UI)
      • 3rd Party UI and database for managing warehouse inventory and incoming order picking, packing, and shipping
    • NightlyDbUpdates
      • Back end process that performs nightly Inventory updates
      • Performs Moving Average Cost calculation
      • 5+ years old
    • Scheduled Transmission Processor
      • Backend process that provides near real time inventory updates
    • Queue Consumer Service
      • Backend service that handles inventory sync and price change notifications
      • 1 year old
    • TransmissionInConsumer Service
      • Backend service that processes pricing updates in batches from CSV file import
      • 2+ years old
    • Partner Portal
      • Publicly facing website for partner fulfillers to update order status
      • 4+ years old

Finance

Invoicing

  • User Count: 10
  • Major functions:
    • Invoice dealers
  • Key Technologies:
    • Ocr Import
      • Tool for processing digitized paper invoices
      • 5+ years old
    • Invoice Manager (FswAdmin)
      • FswAdmin Tool for viewing and managing core Fsw orders ready for invoicing
      • Recently given UI/performance upgrades
      • 3+ years old
    • Pride Procurement App
      • Tool accounting team uses to handle invoices that have already been sent or are being paid
      • Written in VB6

Operations

  • User Count: 5
  • Major functions:
    • Monitor potentially fraudulent orders across all business domains
      • Fsw.com
      • Phone Sales
      • National Accounts/M&A
    • Approve cancellations/returns/store credit
  • Key Technologies:
    • FswAdmin.com Components (Internal tools with a UI)
      • Fraud Queue
        • Queue for viewing and managing orders marked as Potential Fraud
        • 4+ years old
      • Store Credit Manager
        • Tool for managing and approving requests for store credit by order
        • 3+ years old
      • Reimbursements Queue
        • Queue for viewing and managing requests for monetary reimbursement to customers
        • 3+ years old
    • Kount ENS
      • Backend service that receives incoming messages from Kount and updates the Fsw database accordingly
      • 3+ years old
    • Kount Web UI (3rd party UI)
      • 3rd Party web UI for viewing, approving, and declining orders identified as Potential Fraud
      • 3+ years old
    • Avalara (3rd party backend service)
      • Unseen 3rd party service/integration for getting tax rates by location a specific location
      • 3+ years old
    • Paymentech (3rd party backend service)
      • Backend service to validate/authorize credit cards and capture funds
      • Checks newly added customer credit cards for validity
      • 5+++ years old

OrderUp/Reup

  • According to Collin, OrderUp will not be released again and ReUp is dead
  • Any orders placed on OrderUp will go to the Unverified Orders Queue to be completed manually by a National Accounts sales representative

Mergers & Acquisitions

  • Major functions:
    • Assimilate and integrate dealers/warehouses we purchase into our systems
  • ~9.6% of yearly revenue

Reports

  • Major functions:
    • Present accurate data
  • Key Technologies:
    • CliqView
      • Tool for building reports from data warehouse
      • 1+ year old
    • rpt.foodservicewarehouse.com
      • Internally facing website
      • Displays reports generated from database stored procedures that run overnight
      • Data/reports are questionable
      • 5+++ years old

Revenue data from http://fswqv.foodservicewarehouse.com/qlikview/ “Sales Data Export” report