domain_issue.yml

issue_item_numberversion: '2.0'
session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true

intents: 
- issue_start
- issue_delay_number
- issue_package_number
- issue_money_number
- issue_item_number
- issue_response
- issue_any_no
- issue_any_yes
- issue_damage
- issue_replace
- issue_email
- issue_delv_desc

responses:
  utter_choose:
  - text: Hello Sir/ Madam. I am FlipBot.
  - text: Please select the option relevant to your issue
    buttons:
      - title: Delay in delivery
        payload: "/issue_delay_number"
      - title: Improper packaging
        payload: "/issue_package_number"
      - title: Money no refunded
        payload: "/issue_money_number"
      - title: Issue with item delivered
        payload: "/issue_item_number"
  utter_issue_num:
  - text: Please enter your order number
  utter_issue_res:
  - text: Your order will be delivered within 3 business days
  utter_issue_ask:
  - text: Is there any other issue?
    buttons: 
    - title: "No"
      payload: "/issue_any_no"
    - title: "Yes"
      payload: "/issue_any_yes"
  utter_issue_other:
  - text: Please describe your issue?
  utter_issue_end:
  - text: Okay. Have a good day
  utter_issue_pack_desc:
  - text: Please describe the issue with your packaged order
  uter_issue_damage:
  - text: Was the product managed in any manner?
  utter_issue_replace:
  - text: Would you like to go for a repacement? The same product will be delivered to you and the damaged product will be collected back
  utter_issue_days:
  - text: Okay. Your order will be delivered within 5 business days
  utter_issue_finance:
  - text: Your issue will be passed onto the finance team and immediately looked into
  utter_issue_delv_desc:
  - text: Please describe the issue with your delivered order


actions:
- utter_choose
- utter_issue_num
- utter_issue_res
- utter_issue_ask
- utter_issue_end
- utter_issue_pack_desc
- utter_issue_damage
- utter_issue_replace
- utter_issue_days
- utter_issue_finance
- utter_issue_delv_desc