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mWeb - Attachment - The web page crashes after clearing cache and opening large pdf in the chat #58032

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vincdargento opened this issue Mar 7, 2025 · 1 comment
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Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 Overdue

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@vincdargento
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Version Number: 9.1.10-3
Reproducible in staging?: Yes
Reproducible in production?: Yes
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?: N/A
If this was caught during regression testing, add the test name, ID and link from TestRail: https://expensify.testrail.io/index.php?/cases/view/2761719
Email or phone of affected tester (no customers): N/A
Issue reported by: Applause Internal Team
Device used: iPhone 15 iOS 18.3.1 Safari
App Component: Chat Report View

Action Performed:

  1. Navigate to staging.new.expensify.com and sign in
  2. Create a new 1:1 chat and send a Large PDF attachment
  3. Navigate to Settings/ Troubleshoot and clear cache
  4. Open the chat from step 2 again and tap on large PDF attachment to open it
  5. If the issue does not occur, repeat steps 3-4

Expected Result:

User is able to open large PDF attachment without any issue

Actual Result:

The web page crashes after clearing cache and opening large pdf in the chat

Workaround:

Unknown

Platforms:

  • Android: Standalone
  • Android: HybridApp
  • Android: mWeb Chrome
  • iOS: Standalone
  • iOS: HybridApp
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

bug.mp4

bug.txt

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@vincdargento vincdargento added Bug Something is broken. Auto assigns a BugZero manager. Daily KSv2 labels Mar 7, 2025
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melvin-bot bot commented Mar 7, 2025

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

@melvin-bot melvin-bot bot added the Overdue label Mar 10, 2025
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