Synthesize findings from the usability testing of the Message testing MVP

[jillian-hammer]

Background & context

The primary goal of conducting usability testing is to determine if the feature meets its core success metric – reducing the time spent creating and testing messages. The secondary goal is to gather qualitative feedback on the functionality and usability of the design/content and implementation to inform future improvements. Ultimately, the findings iteratively improve the tool for internal onboarding engineers in the short-term and for external users in the long-term.

Working links

• Research plan
• Synthesis working space to be added

Acceptance criteria

• Clean up notes and takeaways from the 5 sessions
• Share notes with Product and Tech Lead
• Complete affinity mapping for qualitative synthesis
• Complete quantitative feedback synthesis
• Share back findings and initial recommendations with the team