No bug report option

[watashi49uk]

This issue tracker is not a discussion forum, so don't use it as such. If you wish to discuss the BBC, iPlayer or anything else that is not related to an actual problem with the current release of GiA, post in an appropriate forum, not in this issue tracker.

STOP! DO NOT submit a ticket if you are reporting that you are unable to download a program from outside the UK.

If you need an explanation, read this. If you ignore this instruction, your ticket will be closed with no further action. You can fib about your location if you like, but you will only be wasting your time. If you are using GiA within the UK, continue with the instructions below.

Before creating a new ticket, search the current open and closed tickets to see if your issue has already been reported. Use the search box at the top of the page to do so. You can also use the links below to view open and closed tickets in list form.

Open tickets

Closed tickets

If you create a ticket for an issue that has already been reported, your ticket will be closed with no further action. If you are certain your issue has not yet been reported, continue with the instructions below.

Create a succinct title describing your issue in the Title field above, then provide the information requested below. If you do not provide the requested information, your ticket will be closed with no further action.

If you cannot download a program, provide a verbose log of the attempt. See Verbose Log in wiki for instructions on posting a verbose log for your ticket. Your verbose log should show the results from downloading ONLY ONE program. DO NOT post a massive log covering multiple multiple program downloads. IMPORTANT: DO NOT paste your verbose log into your issue report. If you do, expect it to be deleted.

If GiA crashes, provide the OS X crash log by copying the information from Crash Reporter into a file or locating the crash log in $HOME/Library/Logs/DiagnosticReports. See Verbose Log in wiki for instructions on posting a crash log for your ticket. IMPORTANT: DO NOT paste your crash log into your issue report. If you do, expect it to be deleted.

Delete the instructions above before submitting your ticket.

---

What steps will reproduce the problem? Be specific, and provide as much detail as possible.

What is the expected output? What do you see instead?

What version of GiA are you using? On what version of OS X?

Are you using a web proxy? DNS proxy? VPN? VPS?

*What program are you attempting to download (full title, series and episode)? Provide only ONE program as an example. *

Please provide any additional information below.

Using GiA version 1.23.0 on an iMac running macOS Monterey version 12.3.1 I am trying to download episode 1 of "Too Close" on ITV Hub at the following address: (https://www.itv.com/hub/too-close/2a7832a0001).

The download fails with the following message:
Problem Unknown.
Please submit a bug report from the application menu.

It's probably me, but I cannot find a bug report option in any of the application menus.

Can you help please?

.

[VimFuego87]

Same problem on a few BBC iPlayer shows which can be resolved by downloading using the quick URL download feature but automator refuses point blank to co-operate. Using v1.23.0 on Mac.